Sarah Kingbird
Summary
As a Back of House Team Member at Chick-fil-A, I excel in executing food preparation with precision and efficiency while prioritizing the highest standards of food safety. Whether working collaboratively with my team during peak hours or independently to ensure tasks are completed with excellence, I consistently demonstrate exceptional teamwork skills. My dedication to upholding Chick-fil-A's core values of integrity, hospitality, and stewardship is evident in my commitment to delivering exceptional service and contributing to a positive and supportive work environment. Additionally, I possess the capability to effectively train and mentor other team members, ensuring that Chick-fil-A's standards and values are consistently upheld throughout the team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BOH Team Member
Chick-fil-A
06.2023 - Current
- Prepared food items according to Chick-fil-A's high standards of quality and safety, following established pathway procedures.
- Maintained cleanliness and organization of kitchen and food storage areas, adhering to sanitation and food safety guidelines.
- Collaborated with team members to ensure smooth operation of the kitchen, including receiving and stocking deliveries, and assisting with other tasks as needed.
Kitchen Director
Chick-fil-A
02.2023 - 06.2023
- Oversaw kitchen operations, inventory management, and food safety compliance.
- Managed team of 30+ Kitchen staff members.
- Achieved exceptional scores on Ecosure Audits and Health Inspection.
- Managed food waste to maintain net food gap of < -1% and positive food gap of < 1%.
- Consistently achieved Customer Satisfaction Scores within top 25% range of chain average.
- Developed 5+ Managers/Team Leaders.
- Took proactive initiative in revamping and creating company forms for reviews, new hire orientations, and team member performance evaluations, streamlining and enhancing documentation processes.
- Addressed performance issues, and maintained smooth workflow.
Training Manager
Chick-fil-A
08.2022 - 02.2023
- Assisted Talent Director with 8+ interviews.
- Developed and implemented successful training programs.
- Conducted 15+ orientations, and training sessions.
- Assessed trainee performance and provided coaching.
- Participated in 5+ termination meetings alongside Training Director, ensuring comprehensive approach to personnel management.
Trainer
Chick-fil-A
05.2022 - 08.2022
- Trained 10+ new hires and ensured adherence to standards.
BOH Team Member
Chick-fil-A
06.2021 - 05.2022
- Maintained clean and organized work areas.
- Contributed to team success and learned tasks quickly.
Virtual Assistant
Tracked Transactions
11.2019 - 06.2021
- Provided virtual office assistant services to small businesses.
- Handled administrative tasks, data entry, and financial tracking.
On-Demand Food Delivery Driver
GrubHub, UberEats, Postmates
09.2018 - 12.2020
- Independently delivered orders and resolved customer issues.
Online Business Owner
Songbird's Retail
05.2016 - 08.2019
- Operated an online retail business on platforms like Amazon and Etsy.
- Conducted market research and managed finances.
Education
High School Diploma -
Coe-Brown Northwood Academy
Northwood, NH05.2008
Skills
- Self-motivated with sense of urgency and efficiency
- Fast learner
- Reliable and organized
- Excellent team player with strong communication skills
- Strong attention to detail
- Proficient in Microsoft Office Suite and Google Suite
- Proficient with Hot Schedule, Trello, and CFA Supply
Certification
- Team Member of the Month, CFA - Thruway, Sep 2023
- ServSafe Certification, Expiration Date - 9/27/2027
- Employee of the Month, CFA - Clemmons, Nov 2021
- Certificate of National Service / AmeriCorps NCCC
- The President's Volunteer Service Award
Timeline
BOH Team Member
Chick-fil-A
06.2023 - Current
Kitchen Director
Chick-fil-A
02.2023 - 06.2023
Training Manager
Chick-fil-A
08.2022 - 02.2023
Trainer
Chick-fil-A
05.2022 - 08.2022
BOH Team Member
Chick-fil-A
06.2021 - 05.2022
Virtual Assistant
Tracked Transactions
11.2019 - 06.2021
On-Demand Food Delivery Driver
GrubHub, UberEats, Postmates
09.2018 - 12.2020
Online Business Owner
Songbird's Retail
05.2016 - 08.2019
High School Diploma -
Coe-Brown Northwood Academy
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