Sarah Kinney
Littleton,CO
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other colleagues while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
17
17
years of professional experience
Work History
Insurance Specialist
ConceiveAbilities
04.2019 - 11.2023
- Maintained high standards of customer service by building relationships with clients.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Acted as subject matter expert, answering internal and external questions and inquiries for 300+ matches.
- Researched and resolved routine and complex issues.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Communicated effectively with members of the operations and finance teams.
- Responded to customer calls swiftly to resolve escalations and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Utilized SalesForce to document and track customer account details.
Personal Assistant to the Owner
Tom Schafer Insurance
10.2011 - 11.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Oversaw the underwriting process from start to finish, communicating updates and needs with clients.
- Maintained 4000 + client accounts in ZOHO CRM program
Certified Veterinary Technician
Mesa Veterinary Hospital
09.2006 - 09.2011
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Supported 6 veterinarians in private animal clinic.
- Cared for rodents, reptiles and exotic birds.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Answered owner animal health questions and advised on best care practices.
- Restrained animals to protect veterinarians from potential harm.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Prepared, sterilized and maintained medical instruments and equipment.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Performed fecal examinations, urinalysis and bloodwork.
- Performed dental cleanings using ultrasonic scaler.
- Trained and mentored other staff including Animal Care Attendants and Veterinary Assistants.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Collected and prepared specimens for laboratory testing.
Education
Associate of Veterinary Technology -
Bel-Rea Institute of Animal Technology
Denver, CO08.2005
Bachelor of Science - Apparel Merchandising
Indiana University Bloomington
Bloomington, IN05.2002
Associate of Science - Costume Construction Technology
Indiana University Bloomington
Bloomington, IN05.2002
Skills
- Account Management
- CRM Software
- Lead Development
- Customer Service
- Client Relations
- Operations Management
- Health Insurance
- Knowledgeable in Salesforce and ZOHO applications
Additional Information
VICE PRESIDENT
Ken Caryl Middle School Performing Arts Booster
- Collaborate with school representative regarding issues and best use of booster funds
- Maintained financial reports
- Communicate clearly and efficiently with parents of students in performing arts programs
- Coordinate all parent volunteers for special events
- Create and develop SOPs
Timeline
Insurance Specialist
ConceiveAbilities
04.2019 - 11.2023
Personal Assistant to the Owner
Tom Schafer Insurance
10.2011 - 11.2023
Certified Veterinary Technician
Mesa Veterinary Hospital
09.2006 - 09.2011
Associate of Veterinary Technology -
Bel-Rea Institute of Animal Technology
Bachelor of Science - Apparel Merchandising
Indiana University Bloomington
Associate of Science - Costume Construction Technology
Indiana University Bloomington
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