Sarah Klemp
Pottstown,PA
Summary
Office professional with expertise in stakeholder coordination, data organization, and project management. Proven ability to manage risk and optimize workflows for increased efficiency. Strong collaboration skills and a track record of delivering exceptional customer engagement solutions.
Overview
15
15
years of professional experience
Work History
Construction Administrative Assistant
Eastern Environmental Contractors
Green Lane, PA
10.2023 - 08.2025
- Administered Procore construction software, ensuring efficient testing and implementation.
- Compiled and analyzed business metrics to assess competitive bid outcomes.
- Developed Excel-based project management tool for organization-wide risk management
- Cleaned and structured data sets for vendors, products, tools, and employees.
- Participated in risk assessment and mapping of organizational processes.
- Developed and automated procedures, workflows, templates, flow charts, surveys, dashboards, metrics, inventory, and evaluation forms.
- Prepared submittals including product data, drawings, change orders, operations manuals, and requests for information.
- Created and modernized job reference sheets to enhance operational processes.
- Provided general administrative support by greeting visitors and answering telephones.
Collections Specialist and Sr. CSR
Whitetail Disposal
Frederick, PA
10.2021 - 05.2023
- Developed collections, billing processes, procedures, and training programs.
- Managed consumer and commercial collections alongside repossession orders for non-paying customers.
- Executed payment reminders and established internal payment plans for accounts receivable.
- Referred non-paying customers to external agencies for further action.
- Performed bank and software reconciliations to ensure accuracy of financial records.
- Resolved customer service inquiries and troubleshot GPS-related service issues.
Sr. Customer Service Representative
Gateway Ticketing Systems
Gilbertsville, PA
05.2019 - 11.2020
- Provided frontline SaaS IT helpdesk support for hospitality ticketing software across multiple platforms.
- Executed hardware and software installations to enhance operational efficiency.
- Troubleshot issues related to printers, software, websites, payment processors, turnstiles, and kiosks.
- Managed new account registrations, setup, and licensing processes effectively.
- Developed customer relationships and facilitated sales referrals for increased revenue.
- Coordinated with internal and external stakeholders including Business Development and Legal departments.
- Serviced accounts and delivered chatroom support to address client inquiries.
- Resolved server issues and provided payment processing support for seamless transactions.
Education
Bachelor of Arts - International Business
Lehigh University
Bethlehem, PA01-2000
Skills
- Microsoft Office Suite
- Collaboration tools
- Data analysis and reporting
- Project management software
- PDF editing and management
- AI communication tools
- Task management platforms
- Payment processing systems
- Customer engagement solutions
- Helpdesk and project tracking
Timeline
Construction Administrative Assistant
Eastern Environmental Contractors
10.2023 - 08.2025
Collections Specialist and Sr. CSR
Whitetail Disposal
10.2021 - 05.2023
Sr. Customer Service Representative
Gateway Ticketing Systems
05.2019 - 11.2020
Bachelor of Arts - International Business
Lehigh University
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