Sarah Klupp
Red Bluff,CA
Summary
Experienced management professional with 9 years of experience overseeing multiple stores and leading teams of 25 plus employees. Skilled in HR and bookkeeping, with 6 years of expertise. Highly motivated and quick learner known for maintaining a positive and friendly disposition. Proven track record of exceeding customer service expectations over 10 years.
Overview
17
17
years of professional experience
Work History
Back Office Manager
Golden Bear Restaurant Group
Red Bluff, CA
05.2016 - Current
- Provided technical and administrative support to the back office team.
- Managed customer inquiries regarding account information or transaction processing issues.
- Coordinated with other departments on projects related to customer service, finance, or IT systems development.
- Resolved any discrepancies between physical inventory counts and system records.
- Monitored cash flow levels within the organization to ensure sufficient funds are available at all times.
- Compiled monthly financial reports for external auditors reviewing the organization's finances.
- Organized and maintained documents, files and records.
- Pitched in to help with office tasks during busy periods and staff absences.
- Established work procedures or schedules to organize daily work of administrative staff.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Day Program Instructor
Expressive Learning Center
Redding, CA
08.2010 - 09.2012
- Provided instruction to clients in the areas of social and recreational activities, life skills, and communication.
- Developed individualized plans for each client based on their needs and interests.
- Facilitated group sessions focused on social interaction and problem-solving skills.
- Organized field trips that included transportation arrangements and appropriate supervision.
- Monitored client progress through regular assessments of behavior, attitude, and performance.
- Maintained records of client attendance, progress notes, evaluations, incident reports.
- Provided crisis intervention when needed to de-escalate difficult situations or behaviors.
- Assisted clients with daily living tasks such as meal preparation, medication administration, personal hygiene.
Direct Support Professional
Harold Kay Residential
Redding, CA
09.2007 - 06.2009
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Maintained clean and well-organized environment for client happiness and safety.
- Recorded client status progress and challenges in logbooks and reports.
Education
High School Diploma -
Red Bluff High School
Red Bluff, CA05-2006
Some College (No Degree) - Licensed Vocational Nursing
Concorde Career College - Aurora
Aurora, COSkills
- Workflow Optimization
- Billing support
- Document Management
- Scheduling appointments
- Data Management
- Basic accounting
- File Management
- Spreadsheet Creation
- Proofreading documents
- Administrative Management
- Schedule Management
- Staff Management
- Staff Scheduling
- Payroll Oversight
- Policy Management
- Vendor Relationship Management
- Budget Management
- Quickbooks
- Hiring and Terminations
- Conflict Resolution
- Multitasking
- Interpersonal Skills
- Problem-Solving
- Task Prioritization
- Self Motivation
- Bookkeeping
- Company Representation
- Time management abilities
- Scheduling
- Training and Orientation
References
References available upon request.
Timeline
Back Office Manager
Golden Bear Restaurant Group
05.2016 - Current
Day Program Instructor
Expressive Learning Center
08.2010 - 09.2012
Direct Support Professional
Harold Kay Residential
09.2007 - 06.2009
High School Diploma -
Red Bluff High School
Some College (No Degree) - Licensed Vocational Nursing
Concorde Career College - Aurora
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