Sarah Knapp
Parkersburg,WV
Summary
Organized and detail-oriented candidate with strong experience in information organization, data management, and navigating multiple computer systems. Skilled at following complex regulations, collaborating with diverse teams, and providing accurate, confidential service. Experienced in navigating multiple computer systems to efficiently handle information and support operations. Seeking to apply these strengths in a role where my ability to manage records, conduct research, and assist the public can be utilized.
Overview
14
14
years of professional experience
Work History
Client Service Representative I
Datavant
06.2015 - 10.2023
- Worked closely with the Area Client Service Supervisor during the initial phase of a new contract, testing system communications and work-from-home processes.
- Processed and fulfilled requests for medical records, while ensuring compliance with HIPAA regulations and organizational policies.
- Verified authorizations, identified required documentation, and certified records for court proceedings and other legal matters.
- Coordinated patient information flow through insurance companies, government entities, attorneys, and patients while handling phone calls, e-mails, and walk-ins.
- Navigated multiple computer systems across several hospitals, clinics, and organizations.
Certified Pharmacy Technician
Marietta Memorial Hospital
12.2011 - 05.2015
- Planned and executed fundamental aspects of the automated dispensing machine for the new (at the time) freestanding Belpre, Ohio emergency department.
- Prepared and distributed medications for various hospital departments, including sterile intravenous admixtures, unit-dose packaging, and controlled substances.
- Regularly stocked automated dispensing machines in surgery and minor procedure rooms and on nursing units.
- Maintained accurate records of controlled substances, performed audits, and ensured compliance with hospital policies and regulatory requirements.
Pharmacy Technician
Camden Clark Medical Center
09.2009 - 11.2011
- Generating reports on medication usage, identifying potential discrepancies, and assisting with inventory audits. Sometimes subbed in for the technician who would oversee the operation of all the medication dispensing workstations.
- Accurately mixing and preparing intravenous medications using aseptic techniques in a laminar flow hood, including large volume parenteral solutions and small volume admixtures.
- Troubleshooting technical issues with the automated medication dispensing system, performing routine system checks, and reporting malfunctions to the manufacturer.
- Cleaning and maintaining sterile compounding equipment and unit-dose packaging areas.
Education
Certificate - Medical Coding And Transcription
Washington State Community College
Marietta, OH2009
Certificate - Pharmacy Technician
Washington State Community College
Marietta, OH2008
High School Diploma -
Williamstown High School
Williamstown, WV05.2005
Skills
- Electronic records management
- Information organization and records keeping
- Comfortable operating in a highly regulated environment
- Data entry and database management
Timeline
Client Service Representative I
Datavant
06.2015 - 10.2023
Certified Pharmacy Technician
Marietta Memorial Hospital
12.2011 - 05.2015
Pharmacy Technician
Camden Clark Medical Center
09.2009 - 11.2011
Certificate - Medical Coding And Transcription
Washington State Community College
Certificate - Pharmacy Technician
Washington State Community College
High School Diploma -
Williamstown High School
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