Sarah Knudsen
Mesa,AZ
Summary
Seasoned Lead Bartender excelled in elevating guest experiences and exceeding sales goals through expert suggestive selling and exceptional customer service. Known for dependable cash management and fostering strong relationships, they significantly enhanced patron loyalty and team performance. Their blend of engaging personality and responsible alcohol service drove notable business growth. Reliable bartender with independent approach to handling high-volume customer loads. Excellent multitasker always ready to support the needs of the bar.
Overview
1
1
year of professional experience
Work History
Lead Bartender
Hiatus On Main
11.2022 - 04.2024
- Notified management of ordering needs for liquor, beer, wine, food supplies, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Bartender
Septembers Bar
03.2023 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender
Baseline Pub
07.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently closed the bar according to established procedures, ensuring preparedness for each shift.
Skills
- Customer Service
- Suggestive Selling
- Age Identification checks
- Honest and Dependable
- Engaging personality
- Highly reliable
- Changing beer kegs
- Cash Register Operation
- Handling Difficult Customers
- Responsible Alcohol Service
- Relationship Building
Timeline
Bartender
Baseline Pub
07.2023 - 12.2023
Bartender
Septembers Bar
03.2023 - 07.2023
Lead Bartender
Hiatus On Main
11.2022 - 04.2024
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