Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Sarah Koehn

Fox Point,WI

Summary

Versatile and polished management professional skilled in leadership and streamlining operations processes seeking to apply skills in non-profit sector.

Overview

6
6
years of professional experience

Work History

Operations Manager

Direct Supply
Milwaukee, WI
04.2019 - 01.2022
  • Set, enforced and optimized internal processes to maintain key performance indicators (KPIs).
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with engineering and sales using Agile Methodology.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Implemented Zendesk ticketing system and worked with team to create customize system for improved operational performance.
  • Handled problematic customers and vendors to assist team members and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Coordinator Brewers Community Foundation

Milwaukee Brewers Baseball Club
Milwaukee, WI
11.2018 - 04.2019
  • Served as first point of contact for grant processes and administration for grant recipients
  • Managed day-to-day operations of Grants, Scholarships, and Player Contribution administrative processes
  • Assisted Executive Director in preparing grant documentation for Board Meetings.
  • Served as point of contact for public seeking information on Brewers Community Foundation events and programs such as 50/50 raffle, scoreboard announcements, and non-profit group tickets.
  • Coordinated internal events that supported local non-profits such as UPAF and Girl Scouts SE Wisconsin.

President, Board of Directors

GiGi's Playhouse Milwaukee
Milwaukee, WI
04.2016 - 10.2018
  • Implemented Grant Application Process
  • Cultivated relationships with private donors, local business and philanthropic leaders
  • Applied and approved for grants totaling $100K in first year
  • Sought out grant opportunities
  • Led monthly Board meetings and led project teams to improve facility operations and fund raisers.


Education

Bachelor of Arts - History

Gettysburg College
Gettysburg, PA

Skills

  • Leading Through Change
  • Planning and Implementation
  • Problem Anticipation and Resolution
  • Business Process Reengineering

Timeline

Operations Manager

Direct Supply
04.2019 - 01.2022

Coordinator Brewers Community Foundation

Milwaukee Brewers Baseball Club
11.2018 - 04.2019

President, Board of Directors

GiGi's Playhouse Milwaukee
04.2016 - 10.2018

Bachelor of Arts - History

Gettysburg College

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Sarah Koehn