Oversees patient registration, insurance verification, and appointment scheduling to maintain operational efficiency in a fast-paced environment.
Collaborates and communicates closely with a group of 6 doctors and 4 other technicians to deliver unparalleled eye care and address patient’s needs efficiently.
Performs pre-examination testing, retinal photography, and visual fields to support early detection of ocular conditions such as glaucoma, macular degeneration, and diabetic retinopathy.
Facilitates seamless patient care with thorough and accurate documentation of medical histories, pre-examination data, and medications in the office's electronic medical record system.
Educates patients on proper contact lens use and care, preventing complications from improper handling.
Leads new hire training by teaching new employees the essential technical skills and procedures necessary for effective patient care and maintaining the standards of the optometry practice.
Builds strong relationships with patients to foster trust in the office’s commitment to a lifetime of quality eye care.
Educator
Lululemon
09.2021 - 12.2023
· Educated guests on fabrics, fit, features, and function of our product.
· Assessed guests’ needs and provided customized, strategic, and effective purchase and return solutions and support in a timely manner.
· Executed powerful and visually appealing product presentations in accordance with company standards to enhance the guest experience and drive store sales.
· Communicated with teammates and floor leaders to ensure a great guest experience and maintain a positive work environment.
· Received guest feedback and partnered with store leadership to take appropriate actions and “make it right” for guests.
Volunteer
Kettering Health- Southview Infusion Center
10.2021 - 08.2022
Provided comfort and assistance to patients undergoing infusion treatments for cancer and other medical conditions.
Changed beds and sanitized chairs after each patient infusion visit.
Assisted with administrative duties such as assembling new patient packets and preparing charts for next-day infusions.
Ran patient bloodwork and urinalysis to the laboratory.
Managed inventory of medical supplies, ensuring adequate stock levels and proper storage conditions.
Volunteer Coach
First Tee - Cincinnati
03.2021 - 08.2022
· Coached athletes between the ages of 5 and 10 in life skills, core values, and healthy habits through golf.
· Educated the nine core values of the First Tee Organization: honesty, integrity, responsibility, respect, courtesy, sportsmanship, judgment, perseverance, and confidence.
· Created learning experiences that built inner strength, self-confidence, and resilience that kids can carry to everything they do through athletics.
· Partnered with other coaches to create and maintain a safe and welcoming environment for all class participants.
Intern
North Dayton Addiction & Recovery
06.2016 - 11.2021
· Traveled and marketed addiction recovery services throughout Southwest Ohio resulting in an increase in new patients.
· Coordinated patient intake, answered phone calls, scheduled follow-up appointments, and independently ran reception.
· Assisted in patient care by doing urinalysis testing to evaluate patient’s toxicology assessments.
· Provided support to patients and assisted them in building resilience and achieving sobriety through cutting-edge medication assisted treatment services.
Medical Scribe
ABC Scribes
07.2018 - 08.2021
· Listened, observed, and accurately documented detailed health histories and treatment plans between the physician and their patients into the EMR system.
· Developed strong time management skills while working on multiple tasks simultaneously in a busy environment.
· Collaborated closely with the supervising physician in completing patient’s medical charts and identified mistakes or inconsistencies in documentation to correct information and reduce errors.
· Demonstrated an understanding of the team approach to patient care, working closely with a team of 5 nurses, 4 physicians, and 2 respiratory therapists.
· Utilized Epic’s electronic medical record system to assemble and organize patient's medical charts.
Servant Team Leader
Athletes in Action
08.2016 - 05.2018
· Served teammates and other athletes within the athletic department.
· Led teammates and other athletes in small group discussions about faith.
· Engaged in meaningful conversation about life, faith, relationships, and sport.
· Initiated and invited teammates into friendship by inviting them to community, activities, and connection with other athletes.
Division 1 Collegiate Golfer
University of Virginia
08.2014 - 05.2018
· Managed time effectively while traveling to tournaments, attending practice, and going to class.
· Trained extensively for 35+ hours per week for upcoming competitions to perform at the top level while maintaining a full academic load.
· Developed strong communication and inter-relational skills through working with coaches, teammates, and opponents.
· Demonstrated leadership qualities by setting an example for others to follow in practice and competition.
· Developed strong work ethic and perseverance to meet personal and team goals.
· Maintained a positive attitude while competing under pressure.
Education
Post Baccalaureate - Pre-Health Studies
Sinclair Community College
Dayton, OH
07.2022
Post-Baccalaureate - Pre-Health Studies
Wright State University
Dayton, OH
07.2020
Post-Baccalaureate - Pre-Health Studies
Clark State Community College
Beavercreek, OH
01.2019
Bachelor of Arts - Cognitive Science
University of Virginia
Charlottesville, VA
05.2018
Skills
Strong communication
Time management efficiency
Adaptability in fast-paced environments
Teamwork and cooperation
Strong work ethic
Self-discipline
Problem-solving skills
Attention to detail
Medical terminology
HIPAA compliance understanding
Patient education
EHR documentation
Timeline
Lead Optometric Technician
Cincinnati Vision Group
11.2022 - Current
Volunteer
Kettering Health- Southview Infusion Center
10.2021 - 08.2022
Educator
Lululemon
09.2021 - 12.2023
Volunteer Coach
First Tee - Cincinnati
03.2021 - 08.2022
Medical Scribe
ABC Scribes
07.2018 - 08.2021
Servant Team Leader
Athletes in Action
08.2016 - 05.2018
Intern
North Dayton Addiction & Recovery
06.2016 - 11.2021
Division 1 Collegiate Golfer
University of Virginia
08.2014 - 05.2018
Post Baccalaureate - Pre-Health Studies
Sinclair Community College
Post-Baccalaureate - Pre-Health Studies
Wright State University
Post-Baccalaureate - Pre-Health Studies
Clark State Community College
Bachelor of Arts - Cognitive Science
University of Virginia
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