Sarah Komasara
Grosse Pointe Farms,MI
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. With over 18 years of proven leadership and problem-solving knowledge, I can be relied upon to contribute to your company's goal achievement.
Overview
20
20
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
Grosse Pointe Woods, MI
02.2023 - Current
- Aided customers in processing diverse financial transactions like withdrawals, deposits, and wire transfers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
ASSISTANT WEDDING AND EVENTS MANAGER
Viviano Flower Shop
St. Clair Shores
02.2022 - 08.2022
- Communicated with clients to address questions, concerns and needs and provide quality customer service
- Assisted in the design, delivery and execution of multiple events each week
- Interviewed potential job candidates and made hiring recommendations to general manager
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Assisted with new employee training and gave appropriate feedback for performance reviews
- Led and directed team members on effective methods, operations and procedures
- Ordered and confirmed the flowers, greenery and plants required for each event.
FLORAL DESIGNER
Viviano Flower Shop
St. Clair Shores
04.2021 - 02.2022
- Selected floral and greenery for arrangements, working with numerous combinations to develop new creations
- Decorated buildings, halls, churches and other facilities for parties, weddings and other occasions
- Worked with coworkers to complete tasks.
WEDDING AND EVENTS MANAGER
Viviano Flower Shop
St. Clair Shores
08.2017 - 12.2020
- Directed in the sale, design and execution of floral decoration including wedding receptions and ceremonies, corporate events, showers, trade shows and home decor each year
- Attended seminars, networking events and consulted with other meeting professionals to keep abreast of industry trends
- Motivated a talented staff consisting event sales, set up, delivery, design and various seasonal employees
- Planned the timed delivery and execution of each event
- Navigated all major customer service concerns
- Adhered to departmental budgets and scheduled staff appropriately
- Collaborated with other departments with regard to staffing needs during various busy seasons
- Resolved conflicts within customer relations and in the department as needed.
MARKETING REPRESENTATIVE
Viviano Flower Shop
St. Clair Shores
09.2012 - 09.2014
- Developed relationships with a variety of funeral homes
- Implemented promotional projects and tracked their success
- Calculated quotes and educated potential clients on floral options for their customers
- Provided product information and resolved concerns to assist customers
- Responded quickly to meet customer needs and resolve problems.
GENERAL DESIGN MANAGER
Viviano Flower Shop
St. Clair Shores
09.2004 - 10.2008
- Created weekly schedules based on predicted staffing needs and allotted budgets
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Motivated a staff of skilled and creative designers and design assistants who produced over hundreds of unique floral arrangements each day
- Coordinated the logistics for all major floral holidays
- Implemented and developed operational standards, policies and procedures
- Communicated with departments as needed to coordinate staffing.
Education
MASTER OF ARTS (M.A.) IN MANAGEMENT -
Walsh College of Accountancy and Business
Troy, MI12.2008
BACHELOR OF ARTS (B.A.) IN COMMUNICATION -
Miami University
Oxford, OH05.2003
Skills
- Staff Leadership
- Strong communication
- Project management
- Attention to detail
- Problem solving
- Public speaking
- Customer Service-Oriented
Timeline
Customer Experience Banker
Huntington National Bank
02.2023 - Current
ASSISTANT WEDDING AND EVENTS MANAGER
Viviano Flower Shop
02.2022 - 08.2022
FLORAL DESIGNER
Viviano Flower Shop
04.2021 - 02.2022
WEDDING AND EVENTS MANAGER
Viviano Flower Shop
08.2017 - 12.2020
MARKETING REPRESENTATIVE
Viviano Flower Shop
09.2012 - 09.2014
GENERAL DESIGN MANAGER
Viviano Flower Shop
09.2004 - 10.2008
MASTER OF ARTS (M.A.) IN MANAGEMENT -
Walsh College of Accountancy and Business
BACHELOR OF ARTS (B.A.) IN COMMUNICATION -
Miami University