Sarah Komasara
Grosse Pointe Farms,MI
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. With over 18 years of proven leadership and problem-solving knowledge, I can be relied upon to contribute to your company's goal achievement.
Overview
20
20
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
02.2023 - Current
- Aided customers in processing diverse financial transactions like withdrawals, deposits, and wire transfers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
ASSISTANT WEDDING AND EVENTS MANAGER
Viviano Flower Shop
02.2022 - 08.2022
- Communicated with clients to address questions, concerns and needs and provide quality customer service
- Assisted in the design, delivery and execution of multiple events each week
- Interviewed potential job candidates and made hiring recommendations to general manager
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Assisted with new employee training and gave appropriate feedback for performance reviews
- Led and directed team members on effective methods, operations and procedures
- Ordered and confirmed the flowers, greenery and plants required for each event.
FLORAL DESIGNER
Viviano Flower Shop
04.2021 - 02.2022
- Selected floral and greenery for arrangements, working with numerous combinations to develop new creations
- Decorated buildings, halls, churches and other facilities for parties, weddings and other occasions
- Worked with coworkers to complete tasks.
WEDDING AND EVENTS MANAGER
Viviano Flower Shop
08.2017 - 12.2020
- Directed in the sale, design and execution of floral decoration including wedding receptions and ceremonies, corporate events, showers, trade shows and home decor each year
- Attended seminars, networking events and consulted with other meeting professionals to keep abreast of industry trends
- Motivated a talented staff consisting event sales, set up, delivery, design and various seasonal employees
- Planned the timed delivery and execution of each event
- Navigated all major customer service concerns
- Adhered to departmental budgets and scheduled staff appropriately
- Collaborated with other departments with regard to staffing needs during various busy seasons
- Resolved conflicts within customer relations and in the department as needed.
MARKETING REPRESENTATIVE
Viviano Flower Shop
09.2012 - 09.2014
- Developed relationships with a variety of funeral homes
- Implemented promotional projects and tracked their success
- Calculated quotes and educated potential clients on floral options for their customers
- Provided product information and resolved concerns to assist customers
- Responded quickly to meet customer needs and resolve problems.
GENERAL DESIGN MANAGER
Viviano Flower Shop
09.2004 - 10.2008
- Created weekly schedules based on predicted staffing needs and allotted budgets
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Motivated a staff of skilled and creative designers and design assistants who produced over hundreds of unique floral arrangements each day
- Coordinated the logistics for all major floral holidays
- Implemented and developed operational standards, policies and procedures
- Communicated with departments as needed to coordinate staffing.
Education
MASTER OF ARTS (M.A.) IN MANAGEMENT -
Walsh College of Accountancy and Business
Troy, MI12.2008
BACHELOR OF ARTS (B.A.) IN COMMUNICATION -
Miami University
Oxford, OH05.2003
Skills
- Staff Leadership
- Strong communication
- Project management
- Attention to detail
- Problem solving
- Public speaking
- Customer Service-Oriented
Timeline
Customer Experience Banker
Huntington National Bank
02.2023 - Current
ASSISTANT WEDDING AND EVENTS MANAGER
Viviano Flower Shop
02.2022 - 08.2022
FLORAL DESIGNER
Viviano Flower Shop
04.2021 - 02.2022
WEDDING AND EVENTS MANAGER
Viviano Flower Shop
08.2017 - 12.2020
MARKETING REPRESENTATIVE
Viviano Flower Shop
09.2012 - 09.2014
GENERAL DESIGN MANAGER
Viviano Flower Shop
09.2004 - 10.2008
MASTER OF ARTS (M.A.) IN MANAGEMENT -
Walsh College of Accountancy and Business
BACHELOR OF ARTS (B.A.) IN COMMUNICATION -
Miami University
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