Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah Koska

Ripon,CA

Summary

Results-oriented worker who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully managing rental properties and caseloads. Committed to delivering exceptional customer service and exceeding agency goals.

Overview

14
14
years of professional experience

Work History

Deputy Probation Officer

San Joaquin County Probation Department
07.2024 - Current
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Transported and monitored offenders on probation and parole for compliance with court protocols.
  • Helped resolve probationer issues with housing, employment and healthcare.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Handled over 20 full-cycle caseloads per month.
  • Completed reports on behalf of court and associated legal entities.
  • Clearly articulated reports and understood the client's needs through active listening.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Compiled information from law enforcement and conducted interviews with youth offenders.
  • Maintained compliance with all legal statutes, policies and procedures.

Property Manager

Family Business
10.2023 - Current
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Coordinated appointments to show marketed properties.

Deputy Probation Officer

San Mateo County Probation Department
08.2018 - 06.2024
  • Guided individuals towards rehabilitation and successful completion of their probation terms.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Wrote progress reports and testified under oath at court hearings.
  • Referred felony and misdemeanor offenders to necessary community resources.
  • Conducted investigations into violations and other allegations.
  • Maintained compliance with all legal statutes, policies, and procedures.
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies and following up with victims.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Suggested special community service rehabilitation programs to help further support offenders.
  • Completed reports on behalf of court and associated legal entities.
  • Gathered information from people in community, victims, family members and agencies about conduct of probationers.
  • Evaluated people on probation to determine best course of rehabilitation.
  • Performed both pre-sentence and pre-parole investigations.
  • Interpreted and researched legal concepts and issues to complete and close out cases.
  • Compiled information from law enforcement and conducted interviews with youth offenders.
  • Performed thorough legal research to strengthen case arguments.
  • Handled over 60 full-cycle caseloads per month

Domestic Violence Probation Officer

Pima County Probation Department
11.2015 - 05.2017
  • Built relationships with victims, defendants and offenders, assessing living conditions and case background information.
  • Transported and monitored offenders on probation and parole for compliance with court protocols.
  • Supervised offenders to reduce risk to community.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Wrote progress reports and testified under oath at court hearings.
  • Referred felony and misdemeanor offenders to necessary community resources.
  • Conducted investigations into violations and other allegations.
  • Work with Victim Services Advocates to provide client-centered, trauma-informed, and culturally sensitive services to all crime victims, including underserved, at-risk, underrepresented, and vulnerable populations.
  • Work to help victims and their families access available resources that are a critical part of the healing process, such as mental health services, safety net services and emergency housing

911 Emergency Dispatcher

Pima County Sheriff's Department
02.2015 - 11.2015
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Border Patrol Agent

United States Border Patrol
09.2011 - 08.2012
  • Surveilled land borders from covert locations to detect and apprehend undocumented aliens and smugglers.
  • Used variety of law enforcement databases
  • Detected and prevented terrorists and terrorist weapons from entering country.
  • Conducted traffic patrols and vehicle checks to identify people attempting to illegally cross United States border.
  • Utilized infrared scopes during nighttime surveillance to detect presence of unauthorized people attempting entry into United States.
  • Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.
  • Documented activities in reports and testified in court proceedings to actions.
  • Interacted with carriers, agencies and foreign entities to provide guidance on admissibility and compliance.

Education

Bachelor of Arts - Legal Studies

University of California, Berkeley
Berkeley, CA
05.2011

Skills

  • Collaborative communication skills
  • Comprehensive report creation
  • Community engagement initiatives
  • Mental Health Administration
  • Victim Advocacy
  • Criminal Law
  • Client case management
  • Effective verbal communication
  • Project coordination
  • Effective contract negotiation
  • Strategic marketing planning
  • Building professional connections
  • Client relationship development
  • Consistent learning and growth

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Deputy Probation Officer

San Joaquin County Probation Department
07.2024 - Current

Property Manager

Family Business
10.2023 - Current

Deputy Probation Officer

San Mateo County Probation Department
08.2018 - 06.2024

Domestic Violence Probation Officer

Pima County Probation Department
11.2015 - 05.2017

911 Emergency Dispatcher

Pima County Sheriff's Department
02.2015 - 11.2015

Border Patrol Agent

United States Border Patrol
09.2011 - 08.2012

Bachelor of Arts - Legal Studies

University of California, Berkeley

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