Sarah Krous
New York,NY
Summary
Results-driven Event Planner bringing progressive background in retail environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Guide
Patagonia
10.2021 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Supported events execution and venue set up and tear down.
- Supported planning, communications and scheduling of Patagonia events.
- Researched and presented to the committee qualifying grassroots activist organizations to take part in our invite only Environmental Grants Program.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Senior Marketing Representative
Elite Physical Therapy
08.2016 - 01.2020
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Planned and executed open house clinics, new location grand openings and marketing programs to increase qualified leads.
- In charge of annual "Al Fresco Dining & Movie Night" charity event raising money for the American Heart Association.
- Edited website content and database to keep information correct and up-to-date.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Executed performance goals and increased referral revenue by 43%.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
Team Lead
Helly Hansen
10.2012 - 07.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Attended seasonal merchandise buys to help improve product selection in order to increase sell through, decreasing average days in inventory by 33%.
- Leader for offsite sales and marketing events organizing site set up and inventory management at the Newport International Boat Show, Newport Charter Yacht Show, Newport Bermuda Race and other local regattas.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
Education
Associate of Arts - Digital Communications And Media
Bristol Community College
Fall River, MA05.2013
Skills
- Sales and Marketing Strategy
- Schedule Management
- Time Management
- Adobe Creative Suite
- Presenting Ideas and Plans
- Slack
Certification
- Google Analytics, Google Academy - 10/2020-10/2023
- The Fundamentals of Digital Marketing, Google Academy, 10/2020-10-2023
- Strategic Planning Foundations, LinkedIn
- Marketing Foundations: Consumer Behavior, LinkedIn
Timeline
Customer Experience Guide
Patagonia
10.2021 - Current
Senior Marketing Representative
Elite Physical Therapy
08.2016 - 01.2020
Team Lead
Helly Hansen
10.2012 - 07.2016
Associate of Arts - Digital Communications And Media
Bristol Community College
Similar Profiles
Deuce HarbourDeuce Harbour
Customer Experience Guide at PatagoniaCustomer Experience Guide at Patagonia
Theron BrownTheron Brown
Team Leader at PatagoniaTeam Leader at Patagonia
Aiden CampAiden Camp
Receiving Team Member at PatagoniaReceiving Team Member at Patagonia
Brianna BakerBrianna Baker
International Shipping Specialist at PatagoniaInternational Shipping Specialist at Patagonia
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)