Sarah Kruger
Wallingford,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
17
17
years of professional experience
Work History
Dental Office Receptionist
Dental Health Care Associates
Aston , PA
10.2023 - Current
- Greeted and checked in patients, verifying insurance information and collecting co-pays.
- Scheduled appointments and managed the office calendar to ensure efficient use of time.
- Responded to telephone inquiries from patients in a timely manner, providing accurate information and direction as needed.
- Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.
- Processed payments for services rendered using appropriate software programs.
- Assisted with billing functions such as submitting claims electronically or manually to insurance companies.
- Performed administrative tasks such as preparing letters or memos, maintaining databases, copying documents.
- Provided excellent customer service by addressing any complaints or issues in a prompt manner.
- Ensured compliance with HIPAA regulations by keeping confidential medical records secure at all times.
- Answered questions regarding dental procedures and recommended treatments based on individual needs.
- Answered and managed incoming calls and emails.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Operations Manager
CVS Pharmacy
Prospect , PA
07.2022 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Addressed customer concerns with suitable solutions.
- Tracked and replenished inventory to maintain par levels.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Service Coordinator
Action Services Group
Aston , PA
05.2023 - 09.2024
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Provided support to field technicians during service visits when necessary.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
Supervisor
Norman's Hallmark
Aldan , PA
06.2019 - 06.2022
- Provided excellent customer service skills.
- Followed opening and closing procedures.
- Merchandising new products, and building displays.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
Sales Associate
CVS
Media , PA
06.2007 - 04.2010
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Certification - Certified Recovery Specialist
Villanova University
06.2022
High School Diploma -
Upper Darby Senior High School
06.2006
Skills
- Processes and Procedures
- Experience in Leadership
- Flexible Schedule
- Critical Thinking
- Organizational Skills
- Supervision & Leadership
- Customer Service
- People Skills
- Good Work Ethic
- Friendly, Positive Attitude
- Billing Procedures
- Patient Scheduling
- Dental Terminology
- Insurance Verification
- HIPAA Compliance
- Electronic Dental Record (EDR)
- Insurance Billing
- Patient Services
- Punctual and Reliable
References
References available upon request.
Timeline
Dental Office Receptionist
Dental Health Care Associates
10.2023 - Current
Service Coordinator
Action Services Group
05.2023 - 09.2024
Operations Manager
CVS Pharmacy
07.2022 - Current
Supervisor
Norman's Hallmark
06.2019 - 06.2022
Sales Associate
CVS
06.2007 - 04.2010
Certification - Certified Recovery Specialist
Villanova University
High School Diploma -
Upper Darby Senior High School
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