Sarah Kubacki
Bowling Green
Summary
Dynamic Inside Sales Support Specialist with a proven track record at Mid-States Bolt & Screw, excelling in customer relationship management and Salesforce proficiency. Enhanced client satisfaction through tailored solutions and effective upselling techniques, while mentoring junior staff to foster a collaborative environment. Achieved significant improvements in order fulfillment and customer loyalty.
Overview
15
15
years of professional experience
Work History
Inside Sales Support Specialist
Mid-States Bolt & Screw
11.2016 - Current
- Managed customer inquiries and provided accurate product information to enhance client satisfaction.
- Coordinated sales orders and ensured timely processing to maintain operational efficiency.
- Developed training materials for new team members, improving onboarding experience and knowledge retention.
- Streamlined communication between sales and warehouse teams to optimize order fulfillment processes.
- Analyzed customer feedback to identify trends and recommend adjustments for improved service delivery.
- Mentored junior staff on effective sales techniques, fostering a collaborative team environment.
- Proactively identified opportunities for cross-selling or bundling products based on client needs.
- Strengthened client relationships, consistently following up on leads and ensuring satisfaction postsale.
- Developed custom solutions for clients based on their specific needs, driving long-term loyalty.
- Coordinated logistics efficiently to ensure timely delivery of products to customers.
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Assisted in the training of new hires, sharing best practices and fostering a supportive work environment.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed and maintained relationships with key accounts and existing customers.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Procurement Analyst
Biofit Engineered Products
01.2011 - 10.2016
- Analyzed procurement data to identify cost-saving opportunities and enhance supplier selection processes.
- Developed and maintained supplier relationships to ensure quality and timely delivery of materials.
- Evaluated contract terms and negotiated with suppliers to secure favorable conditions for the organization.
- Analyzed supplier performance for better contract negotiations and long-term partnerships.
- Utilized procurement tools to manage quote process, invoicing, order entry, and receiving.
- Improved procurement efficiency by streamlining processes and implementing cost-saving strategies.
- Enhanced supplier relationships, resulting in improved service levels and reduced lead times.
- Optimized inventory levels by analyzing consumption patterns and adjusting procurement schedules accordingly.
- Coordinated with finance and accounting teams to ensure accurate budgeting and forecasting for procurement activities.
- Reduced production downtime by overseeing quality control and assembly.
Education
High School Diploma -
Eastwood High School
Pemberville, OHOwens Community College
Perrysburg, OHSkills
- Salesforce proficiency
- Product knowledge
- Sales support
- Upselling techniques
- Customer relationship management
- Product Sourcing
Timeline
Inside Sales Support Specialist
Mid-States Bolt & Screw
11.2016 - Current
Procurement Analyst
Biofit Engineered Products
01.2011 - 10.2016
High School Diploma -
Eastwood High School
Owens Community College