I have spent about 30 years in the work force. Most of my careers have centered around customer service. I have been able to build and maintain 2 successful businesses. I excelled because of my knowledge and work ethic.
I spent over 10 years in Corrections, gaining in many valuable skills, many of which are transferable to other careers.
Overview
22
22
years of professional experience
Work History
Owner/ Operator
Immaculate Cleaning And Consulting
06.2020 - Current
Provided exceptional customer service, in residential cleaning, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Managed all accounts receivable and payable.
Maintained an inventory of cleaning supplies and tools, to ensure I had what I needed for each job.
House Cleaner
Yellowstone Club
05.2017 - 06.2020
Cleaned homes with high end cleaning skills and techniques.
Maintained a safe working environment through proper use of cleaning products and equipment.
Completed all assigned duties within the time allocated.
Trained other employees within the housekeeping department how to clean and a high level.
Correctional Officer
Chelae County Regional Justice Center
01.2006 - 01.2017
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Conducted routine and emergency head counts.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Completed intake paperwork, fingerprints, and searches.
Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Participated in ongoing professional development courses focused on understanding mental health issues.
Participated in firearms training. Was also required to pass a firearms skills test several times a year.
Worked on a specialty team that worked primarily in inmate transports out of the facility to other jails within in the state. I was responsible for gathering all needed legal documents and notifying other facilities of the transfer. The other main duty was court security. Was responsible for taking inmates out of the secure facility to court, then doing data entry from their legal paperwork.
Owner/Operator
Quality Cleaning
01.2002 - 01.2006
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Maintained an inventory of cleaning supplies and tools to ensure I had what was needed for each job.
Cleaned homes with high level skills and techniques, in the time allocated for that job.
Skills
Emergency Response
De-Escalation Techniques
Conflict resolution skills
Crisis Intervention
Management of safety and security of inmates within high risk situations
Group discussion/ study leader
Individual mentorship
Supervision
Data entry of legal documents
Time management
Customer Service
Luxury residential cleaning
Problem Solving
Client account procurement and management
Accomplishments
Firearms range qualification 2006-2017
Suicide prevention training 2009-2017
Mental health first aid training.
Crisis intervention training and certification 2015
Additional Information
Volunteer and Community Service
1999- 2006 Assistant Jail Chaplain
2006 - Present, successfully mentoring young women.