Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sarah Kugonza

Chicago,IL

Summary

Dynamic professional with a proven track record at the Swedish Employment Agency, adept in strategic planning and teamwork. Excelling in work coordination and innovation, I've significantly enhanced operational efficiency and stakeholder collaboration. My expertise in customer relationship management and reporting has driven impactful outcomes, showcasing a blend of hard and soft skills tailored to achieving excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Work Officer

Swedish Employment Agency
04.2022 - 07.2024
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Coordinated operations with other emergency service groups.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.

Voluntary Worker

Global Organisation for African Women
02.2018 - 07.2024
  • Enabled better access to resources for disadvantaged communities by volunteering at educational centers and tutoring students from low-income backgrounds.
  • Inspired positive change within the community by identifying areas of need and proactively working towards solutions with other dedicated volunteers.
  • Maintained and updated database of information for organization.
  • Collaborated with other volunteers to create a strong network of support for local organizations, increasing overall impact on the community.
  • Promoted social inclusivity by developing and implementing programs for underrepresented groups within the community.
  • Assisted with event coordination and on-site support.
  • Contributed to increased event attendance by assisting in the planning and execution of various fundraisers and community gatherings.
  • Enhanced community engagement by organizing and participating in outreach programs.

Office Administration Assistant

Ostersund Municipality
09.2018 - 04.2022
  • Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
  • Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
  • Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
  • Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
  • Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.

Caterer

Ostersund Municipality
03.2017 - 07.2018
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
  • Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.

Education

Master of Science - Marketing Management

Mid Sweden University
Jamtland County, Sweden
11-2020

Bachelor of Arts - Accounting

Numb University
Entebbe, Uganda
10-2018

Skills

  • Work coordination
  • Strategic planning
  • Innovation and creativity
  • Time management
  • Multitasking Abilities
  • Customer relationship management
  • Sales strategies
  • Reporting and documentation
  • Teamwork and collaboration

Certification

  • Digital Marketing, Nordic Tech Institute in 2022 05.
  • Catering, Lernia Catering School in 2017 03
  • Personal Assistant, Bolnäs College in 2020 10

Languages

English
Native or Bilingual
Swedish
Full Professional
Swahili
Native or Bilingual

Timeline

Case Work Officer

Swedish Employment Agency
04.2022 - 07.2024

Office Administration Assistant

Ostersund Municipality
09.2018 - 04.2022

Voluntary Worker

Global Organisation for African Women
02.2018 - 07.2024

Caterer

Ostersund Municipality
03.2017 - 07.2018

Master of Science - Marketing Management

Mid Sweden University

Bachelor of Arts - Accounting

Numb University

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Sarah Kugonza