SARAH KUKLA
Byron Center,Mi
Summary
Experienced HR and Retail Manager with over 9 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
MERCHANDISING EXECUTION MANAGER
THE HOME DEPOT
GRAND RAPIDS, MICHIGAN
08.2021 - Current
- MULTI-SITE MANAGEMENT, DISTRICT 275
- Lead team of 12 supervisors and 92 associates through vendor projects and issues
- Review writing and conflict management through district of 12 stores
- Execution of vendor projects
- Time tasking with team
- Partner with RDME on deadlines and staffing
- Supervised human resources functions for day and night groups throughout 12 stores and 194 associates
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Arranged consistent shelves, bins and racks at 4 locations by following established planograms
OPERATIONS MANAGER/HR MANAGER
THE HOME DEPOT
Grand Rapids, MI
10.2020 - 08.2021
- Managed P&L and budget overages
- Contoured cohesive team between operational aspects of store
- Improved productivity through process management
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Implemented performance review and motivational strategies to elevate HR team results.
- Conducted company-wide town hall meetings to convey updates.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Directed initiatives to improve work environment, company culture or overall business strategy
SPECIALTY MANAGER/HR MANAGER
THE HOME DEPOT
GRAND RAPIDS, MI
02.2019 - 10.2020
- With ability to develop and nurture long-term relationships
- Exemplary track record of cultivating talent and directing cohesive and focused teams
- Areas of expertise include building strong relationships and taking care of people
- Coaches and encourages staff toward advancement using enthusiastic and supportive attitude
- Addressed install and special order inquiries and resolved complaints
- Delivered excellent customer service by taking care of issues in timely and consistent manner
- Used interpersonal skills to build a bridge between store and several vendor partners
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Cross-trained existing employees to maximize team agility and performance
- Maintained professional, organized and safe environment for employees and patrons
- Recruited and hired top performers to add talent and value to department
Education
Associate of Arts - GENERAL
GRAND RAPIDS COMMUNITY COLLEGE
Grand Rapids, MI06.2005
High School Diploma -
SPARTA HIGH SCHOOL. Sparta, Mi
Sparta, Mi06.2003
Skills
- Conflict management
- Interpersonal skills
- Problem solving and analytical skills
- Managed multiple store layout projects
- Fostering teamwork
- Empowering others
- Building collaborative teamwork
- Knowledge of HR processes and systems
- Operational Standards
- Operational Efficiency
- Promotional Effectiveness Review
- Administering Interviews
- Staff Assignments
- Corrective Actions
- Personnel Scheduling
- Company Standards
Timeline
MERCHANDISING EXECUTION MANAGER
THE HOME DEPOT
08.2021 - Current
OPERATIONS MANAGER/HR MANAGER
THE HOME DEPOT
10.2020 - 08.2021
SPECIALTY MANAGER/HR MANAGER
THE HOME DEPOT
02.2019 - 10.2020
Associate of Arts - GENERAL
GRAND RAPIDS COMMUNITY COLLEGE
High School Diploma -
SPARTA HIGH SCHOOL. Sparta, Mi
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