
Seasoned and dedicated professional in the ski and snowboard industry, I am very passionate about the sport and like to share my passion. Willing to learn and grow as much as I can in this industry. Lots of experience with customer service and problem solving throughout entire time working in the industry and in retail.
- Ensure that both the Junior Trade and Rental department runs as smoothly as possible, while providing help to any employee or customer that needs it.
- Training employees all the ins and outs of the job so they are as well prepared and comfortable as they can be on the job
- Managing inventory to ensure that we have as much gear as possible for all of our customers
- Provide expert fitting and advice to customers ensuring they get a well fitting boot
- Help customers pick out any other gear and explain the technology and how it will effect their ride
- Provide work on any purchased boots for customers to help solve any problems they are having
- Ensuring customers get correct fitting gear that is safe to give them the best and easiest experience on the mountain
- Testing rental gear regularly to make sure that it is all safe to ride on
- Provide expert guidance and answer any questions a guest may have