Sarah Kyte
Fort Drum,NY
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, creating marketing materials and cultivating strong client relationships. Demonstrated expertise in team leadership and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Manager
Desert Sun Tanning Salons
Tacoma , WA
2021.07 - 2023.11
- Managed a staff of 15+ Employees; communicated job expectations and provided direction, support, and motivation to my team in order to meet agreed sales targets and KPIs
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Designed marketing materials to bring in new clients, as well as promote new and existing products and services
- Developed procedures to ensure sales team exceeds customer expectations, resulting in an annual increase in customer retention of 5%
- Created training materials
- Coached and replayed with team members on a daily basis to increase sales and help them develop better sales skills.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Listened to client needs and recommended products and services that were relevant to their needs.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
Receptionist
Pierce College Fort Steilacoom
Tacoma , WA
2021.07 - 2023.11
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for students and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Created badges for temporary personnel who entered the building on a daily basis.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
Salon Director
Sun Tan City
Johnson City , TN
2018.01 - 2021.07
- Managed a staff of 30+ employees; communicated job expectations and provided direction, support, and motivation to team to meet agreed sales targets and KPI lines
- Recruited, interviewed, hired and trained new employees in accordance with company standards.
- Resolved customer complaints in a timely manner while upholding the highest level of professionalism.
- Implemented strategies to improve customer retention rates through loyalty programs and incentives.
- Monitored employee performance reviews and provided guidance for improvements when necessary.
- Facilitated training sessions for new hires on salon software systems and operational processes.
- Conducted monthly, weekly, and daily inventory
- Used Excel to create spreadsheets for our COMP and KPI to outline our increase or decrease in metrics, such as traffic and revenue
- Analyzed the previous day's stats to check labor, sales, memberships closed, discounts given, etc., to ensure employees operated with integrity according to corporate policy
- Conducted weekly meetings with employees to discuss new products, services, industry trends and client feedback.
- Maintained accurate records of daily sales transactions and employee timecards.
- I demonstrated strong leadership skills by training each incoming employee to fully understand how to utilize software, business objectives, and have a firm grasp of the products we sell
- Utilized my strong interpersonal skills to build relationships with each customer and nurture existing relationships, which led to a 52% increase in sales and doubled our client retention rate
- Effectively analyzed and listened to each customer's complaints to properly assess the issue, as well as ensure each issue is resolved in a timely manner
- Consistently collaborate with each team member on a daily basis to ensure a positive and team-oriented culture is continuously cultivated.
- Developed and implemented salon policies and procedures to ensure a safe, efficient work environment.
Assistant Store Manager
Suntancity
Johnson City , TN
2017.07 - 2018.01
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Brand Ambassador
American Eagle And Aerie
Johnson City , TN
2016.12 - 2018.01
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Kept informed about new products arriving at the store on a regular basis.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Tanning Consultant
Suntancity
Johnson City , TN
2016.12 - 2017.07
- Greeted customers and provided information about tanning services.
- Explained the benefits of using different types of tanning beds and lotions.
- Provided recommendations to customers on appropriate tanning levels for their skin type.
- Assisted customers with selecting the most suitable tanning package for their needs.
- Educated customers on proper use of equipment and safety procedures for tanning beds.
- Performed regular maintenance checks on all tanning equipment, including lamps, fans, and timers.
- Maintained a clean and sanitary environment in the salon at all times.
- Organized appointment schedules for customers, ensuring timely service delivery.
- Kept detailed records of customer visits, purchases, and payments received.
- Ensured that products were adequately stocked in accordance with company standards.
- Processed payments from customers using cash registers or POS systems.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Conducted weekly sales promotions to attract new business opportunities.
- Advised clients on the best sunless tanning methods available in the salon.
- Attended trade shows to network with other professionals in the industry.
- Responded quickly to emails or phone inquiries regarding product availability or pricing information.
- Followed up with customers after each visit to ensure satisfaction with services rendered.
- Cleaned and sanitized tanning beds and rooms.
- Maintained knowledge of current sales, promotions and policies and answered customer questions.
- Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
- Used cash registers to handle cash and credit card transactions, money and receipts.
- Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
- Kept clients personal information private and confidential.
- Directed and coordinated closing team activities to ensure timely completion of tasks.
- Maintained a clean and organized checkout area.
- Counted cash drawers at the beginning of each shift to ensure accuracy in funds.
- Processed credit and debit card payments accurately and efficiently.
- Issued receipts, refunds, credits, or change due to customers.
- Provided excellent customer service by addressing customer inquiries and resolving complaints promptly.
- Followed all safety procedures when handling money and operating equipment such as cash registers.
- Verified that all coupons were properly applied during the transaction process.
Education
Medical Billing And Coding (CPC) -
Texas A&M
true02.2024
Associate of Science - SuntancitySuntancityIchthyology
Pierce College
Puyallup, WABachelor of Science - Ichthyology
East Tennessee State University
Johnson City, TNSkills
- HIPAA Compliance
- Medical Terminology
- Administrative Support
- File Management
- Scheduling
- Data Entry
- Professional Demeanor
- Tech-Savvy
- Office Administration
- Meeting Preparation
- Multi-Line Telephone Skills
- Positive and Professional
- Documentation and Reporting
- Organization Skills
- Time Management
- Meticulous and Organized
- Multitasking and Prioritization
- KPI Analysis
- Staff Management
- Sales Team Training
- Sales Expertise
- CRM Software
- Sales Engagement Techniques
- Exceeds Sales Goals
- Superb Time Management
- Verbal and Written Communication
- Consultative Sales
- Product Knowledge
- Sales Strategy Development
- Excellent Communication Skills
Affiliations
- gardening
- yoga
- reading
- Sewing
- Embroidery
- Hiking
- Free Diving
Accomplishments
- Salon Director Of The Year, Sun Tan City, Awarded to the salon director who had the highest revenue, most new clients, and the highest employee and client retention rates., 2022-2023
- Above and Beyond Award, Desert Sun Tanning Salons, Awarded to an employee nominated by their peers who has gone above and beyond their required duties. 2018-2020
- Customer Service Award, Sun Tan City, Awarded to the employee who exhibited the best customer service throughout the year., 2018
- 100 Club, Desert Sun Tanning salons, Vacation to Maui awarded to the employees who sell $100,000 or more in 1 year., 2022-2023
Certification
- Currently enrolled in AHIMA CPC certification course
Timeline
Sales Manager
Desert Sun Tanning Salons
2021.07 - 2023.11
Receptionist
Pierce College Fort Steilacoom
2021.07 - 2023.11
Salon Director
Sun Tan City
2018.01 - 2021.07
Assistant Store Manager
Suntancity
2017.07 - 2018.01
Brand Ambassador
American Eagle And Aerie
2016.12 - 2018.01
Tanning Consultant
Suntancity
2016.12 - 2017.07
Medical Billing And Coding (CPC) -
Texas A&M
Associate of Science - SuntancitySuntancityIchthyology
Pierce College
Bachelor of Science - Ichthyology
East Tennessee State University
- Currently enrolled in AHIMA CPC certification course
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