Sarah LaBarbera
Atlanta,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication, marketing, and hospitality sales.
Overview
6
6
years of professional experience
Work History
Beverage Cart Sales
Omni Resort Hotel and Spa
2024.03 - Current
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Implemented creative marketing strategies for advertising daily specials, resulting in increased sales of featured products.
Social Media Marketing
E Sports Brand
2022.11 - 2024.03
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Generated leads through the creation of compelling and shareable content for various digital channels.
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Strategized and developed video content for client's website and social media publications.
Hospitality Consultant
Blue Martini
2020.12 - 2022.10
- Collaborated with management teams to identify areas for improvement in operational processes, leading to cost savings and increased efficiencies.
- Improved staff performance by implementing comprehensive training programs focused on customer service excellence.
- Enhanced guest satisfaction by implementing personalized services and anticipating client needs.
- Managed the recruitment and onboarding process for new employees, ensuring a strong fit with organizational culture and values.
Director
Midwest Cheer Elite
2019.01 - 2020.03
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Monitored program performance to identify areas for improvement.
- Developed and implemented marketing strategies to promote program awareness and participation.
Education
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Kennesaw State University
Kennesaw, GA12.2021
Skills
- Hospitality Industry Knowledge
- Social Media Strategy
- Staff Training and Development
- Guest Relations
- Marketing and Sales Knowledge
- Leadership
Accomplishments
- 2024 OSC Omni Resort employee of the month
- Top in sales leader board
- Blue Martini employee of the quarter
Timeline
Beverage Cart Sales
Omni Resort Hotel and Spa
2024.03 - Current
Social Media Marketing
E Sports Brand
2022.11 - 2024.03
Hospitality Consultant
Blue Martini
2020.12 - 2022.10
Director
Midwest Cheer Elite
2019.01 - 2020.03
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Kennesaw State University
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