Sarah Labbe
Biddeford
Summary
Dynamic and customer-focused, with proven expertise in POS system operation and exceptional complaint handling skills honed at Sandy Pines Campground. Excelled in creating positive shopping experiences, boosting customer loyalty, and implementing effective merchandising strategies. Demonstrated ability to thrive in fast-paced environments, achieving significant improvements in customer engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
General Store Worker
Sandy Pines Campground
06.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted customers by answering questions and fulfilling requests.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Operated POS systems to accurately process customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Slide Attendant
Aquaboggan Waterpark
07.2021 - Current
- Operated rides and attractions according to written guidelines to reduce injuries.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Monitored passengers and ride operations and enforced safety regulations.
- Trained new ride operators on safety procedures and ride operations.
- Delivered information and details of interest about facility to visitors.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Built and established positive relationships with patrons, team members and supervisors.
- Set up promotional displays and equipment for special events and activities.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Barista
Aroma Joes
04.2022 - 04.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Cookie Packer/Decorator
Mug Buddies
10.2020 - 12.2020
- Complied with safety, health, and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Labeled containers, container tags or products.
- Cleaned and maintained production area and equipment.
- Inspected items for defects and damage.
- Packaged fragile items with cushioning material.
- Loaded and unloaded items from production line.
- Counted items to verify accuracy of orders.
- Sealed containers and packages with glue, tape or other materials.
- Secured items for storage or shipment.
- Sorted and stacked finished items.
- Utilized adhesive labels and other materials to package items.
- Re-packaged damaged or incorrectly packaged items.
- Recorded product, packaging and order information on specified forms.
- Weighed packaged items to calculate total weight.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Operated shrink wrap, banding and other wrapping machines.
- Read job orders and inspected workpieces to determine work procedures and materials required.
- Filled cracks, imperfections and holes in workpieces or products for smooth and high-quality looks.
- Cleaned workpieces and products, applied coatings and buffed surfaces to achieve desired finishes.
- Selected, weighed, mixed and added production input materials in correct proportions and order of operations.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Associate's Degree - Business
Central Maine Community College
Auburn, ME05-2026
High School Diploma -
Biddeford Highschool
Biddeford, ME06-2023
Skills
- POS system operation
- Shelf facing and blocking
- Delivery processing
- Product pricing
- Customer engagement
- Merchandising strategies
- Complaint handling
- Hospitality and accommodation
- Merchandise display
- Point-of-sale system
College Athletics
I am currently playing soccer at Central Maine Community College after being a 3 sport athlete and captain in High School. I played soccer at a premier level from age 8 through 18.
Timeline
General Store Worker
Sandy Pines Campground
06.2024 - Current
Barista
Aroma Joes
04.2022 - 04.2023
Slide Attendant
Aquaboggan Waterpark
07.2021 - Current
Cookie Packer/Decorator
Mug Buddies
10.2020 - 12.2020
Associate's Degree - Business
Central Maine Community College
High School Diploma -
Biddeford Highschool
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