Sarah Lane
Elgin,OK
Summary
I am a dedicated, hardworking employee seeking a position in a facility to put my Bachelor’s degree and knowledge to productive use. I want to be able to teach others the life skills developed through experiences with a hands on approach and instruction. I would love the opportunity to teach others what has been taught to me, and guide and assist others to excel.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Records File Clerk
Navarro County Sheriffs Office
09.2016 - 07.2024
- Accurately handle $110,000 worth of budgets to keep track of the statement of monthly expenses and organize between numerous line items
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
- Contributed to a positive work environment through effective communication, teamwork, and professional conduct within the Medical Records Department.
- Conducted periodic inspections of files to verify correct placement, legibility and proper condition.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Assisted in maintaining HIPAA compliance through proper handling, storage, and disposal of sensitive information.
- Supported clinical staff by promptly providing accurate patient information upon request.
- Expedited processing times for record requests by efficiently locating, copying, and delivering requested files within established deadlines.
- Aided in the preparation for audits by reviewing files for completeness and compliance with regulatory requirements.
- Managed inventory of office supplies specific to the Medical Records Department, ordering additional materials as needed.
- Contributed to the transition from paper-based to electronic records systems, ensuring accuracy and accessibility.
- Provided exceptional customer service while addressing inquiries from patients, healthcare providers, and insurance companies regarding medical records requests.
- Performed routine quality checks on stored files to identify any missing documentation or inaccuracies requiring correction.
Telecommunications Operator
Navarro County Sheriff's Department
09.2013 - 03.2015
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Maintained up-to-date knowledge of emergency call procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Operated digital paging system to notify recipients of incoming calls.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Gathered customer information and promptly input data into computer system.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Collected personal information from customers to accurately document requests.
- Performed data entry operations to update database with customer responses.
Education
Bachelor of Science - Animal Science
Texas A&M University - Commerce
Commerce, TX12.2012
Skills
- Customer Service
- Written and verbal communication
- File Organization
- Data Entry
- HIPAA Compliance
- HIPAA Regulations
- Document Scanning
- Medical terminology understanding
- Paperwork Processing
- Medical Records Management
- Records Management
- Supply Ordering
- Safety Procedures
- Self-defense tactics
- Clerical abilities
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Safety and Security
- Excellent Communication
- Organizational Skills
Certification
-Jailer License
2013-present
Telecommunications Operator License
2013-present
Advanced Jailer Proficiency Certificate
-2020-present
Advanced Telecommunicator Certificate
-2019-present
Jailer Firearms Certification
-2020-present
Effective TTY Call Processing Certificate
-2020-present
Inmates Rights and Privileges Certificate
-2020-present
Use of Force in a Jail Setting Certificate
-2020-present
Interpersonal Communications Correction Setting Certificate
-2020-present
Suicide Detection and Prevention in Jails Certificate
-2020-present
Spanish 911/Dispatch-On Patrol Certificate
-2020-present
Spanish Corrections-On Patrol Certificate -2020-present
Ethics for Law Enforcement Distance Certificate
-2018-present
Cultural Diversity Web with Exercises Certificate
-2018-present
Mental Health Training for Jailers Certificate
-2017-present
Less Lethal Chemical Weapons Training Certificate
-2017-present
Less Lethal Electronic Control Device Training Certificate
-2014-present
TCIC/NCIC for full Access Operators Certificate
Timeline
Medical Records File Clerk
Navarro County Sheriffs Office
09.2016 - 07.2024
Telecommunications Operator
Navarro County Sheriff's Department
09.2013 - 03.2015
Bachelor of Science - Animal Science
Texas A&M University - Commerce
-Jailer License
2013-present
Telecommunications Operator License
2013-present
Advanced Jailer Proficiency Certificate
-2020-present
Advanced Telecommunicator Certificate
-2019-present
Jailer Firearms Certification
-2020-present
Effective TTY Call Processing Certificate
-2020-present
Inmates Rights and Privileges Certificate
-2020-present
Use of Force in a Jail Setting Certificate
-2020-present
Interpersonal Communications Correction Setting Certificate
-2020-present
Suicide Detection and Prevention in Jails Certificate
-2020-present
Spanish 911/Dispatch-On Patrol Certificate
-2020-present
Spanish Corrections-On Patrol Certificate -2020-present
Ethics for Law Enforcement Distance Certificate
-2018-present
Cultural Diversity Web with Exercises Certificate
-2018-present
Mental Health Training for Jailers Certificate
-2017-present
Less Lethal Chemical Weapons Training Certificate
-2017-present
Less Lethal Electronic Control Device Training Certificate
-2014-present
TCIC/NCIC for full Access Operators Certificate
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