Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Lang

California,MD

Summary

Experienced Office Manager and Administrative Professional with 18 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical, analytical support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams ensuring operational service excellence.

Overview

18
18
years of professional experience

Work History

Office Manager

VCA Three Notch Animal Hospital
Hollywood, MD
07.2006 - Current
  • Provides professional, efficient, and exceptional service at all times. This includes performing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets.
  • Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word, and Excel.
  • Is orderly and excels at cutting through confusion, and turning chaos into order.
  • Able to handle stressful situations in a calm and professional manner.
  • Client communication skills (in person, in writing, and/or by phone),
  • Oversee the hiring, reviewing, disciplining, and terminating of support staff.
  • Direct and develop the veterinary technical staff toward the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
  • Ability to work flexible working hours or shifts as the need arises is required. Weekend and holiday work, as assigned.
  • Direct and develop technical staff toward the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
  • Give input for all technical staff performance and salary reviews, customer service, and human resource skills.
  • Knowledge of sales and marketing techniques.
  • Good communication skills, both written and oral.
  • Goal-oriented.
  • Ability to plan, organize, and effectively present ideas and concepts; ability to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
  • Willing to work long or irregular hours under pressure conditions.
  • Visual acuity sufficient to maintain accurate records, recognize people, and understand written directions.
  • Ability to speak and hear sufficiently to understand and give information in person and over the telephone.
  • Assign job responsibility to each technical staff member, directing traffic in the hospital, i.e., patient care, treatments, and staff duties on a daily basis.
  • Employee policy enforcement.
  • Employee relations and communications.
  • Able to do payroll calculations, goal calculations, time clock maintenance, and submit payroll.
  • Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner. Modify and update systems and procedures wherever needed to better serve clients, patients, the practice, and employees, i.e., modify schedules for the most productive use of time. Perform transaction corrections.
  • Help ensure that the OSHA and safety program, procedures, and reports are being continuously monitored and updated to keep the hospital in safety compliance.
  • Ensure that all hospital logs are being kept up to date and accurate, including anesthesia/surgery, radiology, and controlled substance logs.
  • Monitor technical staff scheduling so the practice operates within budget.
  • Understand, participate, and support planned marketing events and programs.
  • Ensure that the technical staff utilizes the practice's marketing tools and materials.
  • Ensure that the technical staff follows instructions for implementing any authorized marketing discounts in the computer system.
  • Oversee the maintenance and housekeeping of the hospital for cleanliness and organization.
  • Plan and host monthly management and staff meetings.
  • Read and respond to all communication in a timely manner.
  • Ensure the practice policies, guidelines, and recommendations are quickly communicated to support staff, and ensure adequate training is provided.

Education

High School Diploma -

Leonardtown High School
Leonardtown, MD
06-2001

Some College (No Degree) -

College of Southern Maryland
La Plata, MD

Skills

  • Staff hiring
  • Billing
  • Bookkeeping
  • Vendor engagement
  • Information protection
  • Proposal writing
  • Account reconciliation
  • Project management
  • Workforce management
  • Employee supervision
  • Expense reporting
  • Operations management
  • Staff training
  • Organizational skills
  • Scheduling coordination
  • Workflow planning
  • Financial tracking
  • Compliance monitoring
  • Database administration
  • Facility management
  • Inventory control
  • Staff management
  • Credit and collections
  • Report preparation
  • Data retrieval systems
  • Budgetary planning
  • Administrative support
  • Policy implementation
  • Document management
  • Financial reporting
  • Payroll and budgeting
  • Strategic planning
  • Customer relations
  • Administrative oversight
  • Customer service
  • Policy development
  • Office management
  • Policy and procedure modification
  • Clear oral/written communication
  • Data entry
  • Human resources
  • Report writing
  • Regulatory compliance

Timeline

Office Manager

VCA Three Notch Animal Hospital
07.2006 - Current

High School Diploma -

Leonardtown High School

Some College (No Degree) -

College of Southern Maryland

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Sarah Lang