Sarah Lang
Nashville,United States
Summary
Dynamic and results-driven HR and Payroll Implementation Specialist with over 5 years of experience in HR management, client services, and system implementation. Adept at designing and deploying customized HR solutions, leading cross-functional teams, and driving process improvements to enhance organizational efficiency and client satisfaction. Demonstrated expertise in compliance, employee wellness, and training programs, with a proven track record of reducing administrative burdens and achieving 95%+ client satisfaction rates. Passionate about leveraging a collaborative approach and innovative problem-solving to support business and workforce objectives.
Overview
9
9
years of professional experience
Work History
Implementation Specialist
Bernard Health
05.2024 - Current
- Our team was expanded and the Implementation Specialist role was separated out from the Account Managers who provide day to day support to our existing clients!
- Partnered with 100+ clients to analyze HR business needs, identifying key process improvements
- Designed and implemented customized HR solutions, optimizing Payroll, PTO, and Compliance modules to improve client satisfaction
- Led cross-functional teams to execute system configurations
- Conducted end-to-end system testing to ensure 100% accuracy and smooth rollout for client HR systems
- Delivered comprehensive client training sessions, achieving a 95% client satisfaction rate during the go-live process
- Provided post-rollout support, reducing client transition time to the support team
- Developed internal workflows designed to help improve internal processes and fostering team collaboration
- Collaborated with Account Managers to resolve escalated client issues, ensuring 100% on-time resolution
Account Manager
Bernard Health
04.2022 - 05.2024
- Partnered with clients to understand HR business needs, developing tailored solutions for Time, PTO, Compliance, and Payroll requirements
- Oversaw system configuration and implementation, ensuring seamless integration and reducing project delivery timelines
- Conducted rigorous system testing and trained clients on new features, achieving consistent positive feedback
- Provided exceptional post-rollout support for all HR related items
Director of HR
Woodard Brothers Distributing
03.2020 - 04.2022
- Directed all HR systems, overseeing compliance, hiring, training, and staff wellness initiatives to ensure a motivated and high-performing workforce
- Collaborated with finance and management to streamline HR processes, reducing administrative burden
- Spearheaded company-wide compliance audits, ensuring 100% adherence to state regulations
- Designed and implemented employee training programs
Office Manager
Woodard Brothers Distributing
08.2019 - 03.2020
- Managed administrative operations, including employee documentation, scheduling, and inventory management
- Fostered client relationships through proactive communication, resolving inquiries and maintaining a 98% client satisfaction rate
- Coordinated warehousing projects, streamlining labeling, packaging, and shipment processes to reduce errors
Production Coordinator
Westwood Avenue
10.2018 - 08.2019
- Managed end-to-end execution of multimedia projects, including video production, print design, and website development, ensuring 100% on-time delivery
- Collaborated with creative teams and external vendors to deliver high-quality results
Account Manager
Westwood Avenue
12.2017 - 09.2018
- Served as the primary client liaison, translating client needs into actionable deliverables for internal teams, ensuring seamless communication
- Oversaw project timelines and budgets, maintaining a 100% on-budget project completion record
Personal Assistant
07.2017 - 11.2017
- Provided executive support to the founder, managing schedules, organizational tasks, and client-facing responsibilities
Summer Intern
Westwood Avenue
05.2016 - 07.2016
- Assisted in design, research, and daily office tasks for a small marketing agency, contributing to successful project outcomes
Education
Bachelor's Degree - Advertising, Business
University of Tennessee-Knoxville
01.2017
Skills
- HR Management
- Implementation and configuration
- Client Services
- Client training
- Project management
- Payroll policies and procedures
Timeline
Implementation Specialist
Bernard Health
05.2024 - Current
Account Manager
Bernard Health
04.2022 - 05.2024
Director of HR
Woodard Brothers Distributing
03.2020 - 04.2022
Office Manager
Woodard Brothers Distributing
08.2019 - 03.2020
Production Coordinator
Westwood Avenue
10.2018 - 08.2019
Account Manager
Westwood Avenue
12.2017 - 09.2018
Personal Assistant
07.2017 - 11.2017
Summer Intern
Westwood Avenue
05.2016 - 07.2016
Bachelor's Degree - Advertising, Business
University of Tennessee-Knoxville
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