Sarah Large
Covington,GA
Summary
Diligent Sales Professional with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
20
20
years of professional experience
Work History
Web Sales Associate
Woodstock Furniture & Mattress Outlet
01.2022 - 02.2024
- Web sales associate who managed approximately 30 incoming calls, hundreds of emails, and managed online chat driving sales & online shoppers to in store purchases, delivering high quality customer service for lifetime buyers and customer referrals leading
- Participate in continued education to facilitate a teacher student relationship and develop trust between customers
- Works closely with team members to create an environment and culture of trust and accountability
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Virtual Customer Service Representative
R.E.I.
09.2020 - 01.2021
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
- Collaborated with team members, sharing best practices for handling challenging situations effectively.
Production Cre
Eclectic Hive Event Rental and Design
05.2019 - 12.2019
- Reduced workplace accidents through strict adherence to safety protocols and continuous training for crew members.
- Coordinated with other departments for timely delivery of required materials, ensuring uninterrupted production flow.
- Increased production efficiency by implementing streamlined processes and procedures for crew.
- Maintained clean and organized workspaces, fostering an efficient and safe working environment for all crew members.
- Collaborated with team members to troubleshoot issues, resulting in improved production outcomes.
Line Cook
J. Christopher's
01.2017 - 05.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Event Coordinator
The Stanley House Inn
01.2015 - 01.2017
- Coordinated dozens of weddings and other special events for hundreds of guests
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Assistant Manager
The Lodge at Bridge mill
02.2012 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Catering Staff
Wild Hare Catering
07.2004 - 01.2012
- Traveled across America to provide a full-service kitchen to remote locations such as music festivals and private concerts
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Improved operational efficiency through effective communication with kitchen staff and event coordinators.
Education
GED -
Etowah High School
Woodstock, GA06.2007
Skills
- Strong Leadership Qualities
- Strong Organizational Skills
- Creative Thinking
- Problem Solving
- Public Speaking
- Customer Service Oriented
- Passion for Music
- Passion for the Arts
- Creating Community Connections
Timeline
Web Sales Associate
Woodstock Furniture & Mattress Outlet
01.2022 - 02.2024
Virtual Customer Service Representative
R.E.I.
09.2020 - 01.2021
Production Cre
Eclectic Hive Event Rental and Design
05.2019 - 12.2019
Line Cook
J. Christopher's
01.2017 - 05.2019
Event Coordinator
The Stanley House Inn
01.2015 - 01.2017
Assistant Manager
The Lodge at Bridge mill
02.2012 - 01.2015
Catering Staff
Wild Hare Catering
07.2004 - 01.2012
GED -
Etowah High School
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