Sarah Large
Midlothian,TX
Summary
Customer Service Specialist prepared to drive results and enhance customer experiences. Skilled in resolving complex issues, managing administrative tasks, and maintaining high level of professionalism. Focused on team collaboration and adapting to changing needs. Known for excellent communication, problem-solving abilities, and strong work ethic.
Overview
9
9
years of professional experience
Work History
Clerical - Customer Service Administrator II - Part time
Southeastern Freight Lines
03.2022 - Current
- Scanned Bills of Lading (BOLs) from drivers, ensuring accuracy and completeness of documentation.
- Billed any unbilled BOLs and promptly alerted the billing crew to address pending billing tasks.
- Scanned delivery receipts from drivers to organize them for record-keeping.
- Assisted in the rescanning of BOLs that were stuck in the bill image report, and proactively reached out to shippers for any missing BOLs.
- Aided customers in locating their freight by pro number and provided information regarding delivery schedules or ETAs.
- Transferred customers to specialized teams such as OS&D or Dispatch when required.
- Addressed and responded to emails related to the above responsibilities, including driver collect reports, accounts payable, and accounts receivable inquiries for the Fort Worth terminal.
- Collaborated in the billing process for stacks of BOLs from dispatch, ensuring timely and accurate billing.
- Conducted investigations in collaboration with interline carriers to provide customers with updates on delivery statuses for shipments received or dropped off at our dock.
- Assisted in resolving discrepancies and obtaining additional information from shippers as a back helper on the Hold Queue Report.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
Cashier
Total Wine & More
10.2021 - 01.2022
- Contributed to a seamless customer experience by efficiently processing transactions and adhering to company policies.
- Conducted accurate and efficient point-of-sale transactions for customers purchases, ensuring a smooth and positive checkout experience.
- Enforced company policies by diligently checking customer IDs during transactions, maintaining a high level of compliance and security.
- Assisted with restocking shelves to ensure product availability for the following business day.
- Responded to customer inquiries via phone call when necessary.
- Conducted precise money counting and reconciled cash registers to guarantee accuracy and compliance with financial protocols.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Receptionist
Gorman CO INC
01.2021 - 07.2021
- Managed incoming phone calls and promptly responded to emails, serving as the primary point of contact for elevator companies seeking hydraulic elevator seals and kits.
- Facilitated the ordering process by accurately documenting and processing requests from elevator companies, ensuring a streamlined and error-free transactional experience.
- Maintained meticulous records of customer orders, ensuring accuracy and completeness in documentation for reference and tracking purposes.
- Effectively balanced phone calls and emails in a timely manner to meet customer needs.
Kitchen's Deli worker
Ben Franklin Kitchen's Deli/Apothecary
01.2016 - 01.2021
- As a dedicated Deli Worker, I played a key role in delivering exceptional customer experiences through a combination of excellent service and skillful food preparation.
- Expertly took customer orders, efficiently handled transactions, and responded to phone inquiries ensuring a positive and seamless ordering process.
- Actively contributed to creating an old-fashioned and nostalgic atmosphere for customers, enhancing their overall dining experience.
- Demonstrated versatility by assisting in floating duties to support the storefront as needed, showcasing adaptability and a collaborative spirit.
Education
Bachelors in Business -
Northlake Community College
11.2024
High School diploma -
Pensacola Christian Academy
Pensacola, FL04.2015
Skills
- Customer service excellence
- Shipping and receiving
- Call center experience
- Scheduling appointments
- Data entry
- Customer focus
- Complaint handling
- Follow-up skills
- Telephone etiquette
- Issue resolution
- Organization and recordkeeping
- Front office administration
- Teamwork and collaboration
- Attention to detail
Timeline
Clerical - Customer Service Administrator II - Part time
Southeastern Freight Lines
03.2022 - Current
Cashier
Total Wine & More
10.2021 - 01.2022
Receptionist
Gorman CO INC
01.2021 - 07.2021
Kitchen's Deli worker
Ben Franklin Kitchen's Deli/Apothecary
01.2016 - 01.2021
High School diploma -
Pensacola Christian Academy
Bachelors in Business -
Northlake Community College
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