Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah Larko

North Providence

Summary

Experienced professional seeking to expand my horizons with the Quality Industry. Key Qualifications- Experience with computers- Fast computer typing - Good with technology - Good communication with people of all ages, from the elderly to the disabled - Great Math and English skills. Fast and most importantly thorough learner.

Overview

15
15
years of professional experience

Work History

Quality Specialist

CVS Specialty Pharmacy
03.2023 - Current
  • Complete a number of call audits for a range of Line's of Business including PSR, Benefits Verification, Technician, Pharmacist and more.
  • Summarize and complete call audits for Escalated Patient Complaints
  • Navigate and reference TheSource to assist in auditing phone calls to ensure compliance within the different areas of all of CVS Specialty

Benefits Verification Specialist

CVS Specialty Pharmacy
06.2022 - 03.2023
  • Process insurance claims
  • Keep patient insurance information updated
  • Research and resolve a variety of insurance rejections to get medication out the door
  • Research and resolve secondary insurance rejections
  • Initiate and follow up with prior authorization for specialty medications
  • Receive phone calls assisting other reps within the enterprise with insurance issues or system issues
  • Assisted with audits by preparing accounts and providing information.
  • Coordinated benefits processing, including enrollments, terminations and claims.


Command Center Representative

CVS Specialty Pharmacy
08.2019 - 06.2022
  • Initiating credit/reships when patient medication orders need to be reshipped due to UPS shipping error.
  • Assessing and resolving other miscellaneous UPS and shipping issues
  • Assisting colleagues from all over the map with Insurance Issues and order issus
  • Acting as a liaison between the front and back end pharmacy for Order Cancellations, urgent shipping and prescription changes needing Pharmacist approval and more.

Food Service Assistant

Saint Antoine Residence
06.2016 - 08.2019
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Received food orders from individuals and explained offerings.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Performed variety of duties related to food service.
  • Set up, restocked and cleaned dining areas.
  • Maintained order and cleanliness of work areas to conform with health codes.

Dining Room Waitress and Supervisor

Saint Antoine Residence
03.2010 - 08.2019
  • Overseeing the dining room employees to make sure functions of the dining room (stocking, serving, assisting residents) is done properly
  • Reporting to kitchen supervisors of any issues that require their help in resolving
  • Scheduling of employees
  • Resolving any scheduling issues or call outs
  • Ensuring residents are happy and content with their meal and experience every day lunch and dinner
  • Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
  • Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
  • Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.

Nutrition Assistant

Milford Regional Medical Center
06.2016 - 02.2017
  • Receiving phone calls from all over the hospital for meal orders according to the patients diet order
  • Answering any questions regarding a patients diet order or possible meal choices
  • Assisting patients in person that may have difficulty talking over the phone with picking out their meals and answering any questions they may have
  • Assisting residents by serving them meals that comply with their specified dietary needs
  • Interviewing new residents to get past and current food and health history
  • Communicating with some of the current residents as to what they would prefer to eat for next days meals
  • Reviewing 100+ residents meals for the next day using the Computrition software
  • Program according to their specific dietary restrictions
  • Calculating the number of meals to be prepared by the chefs.
  • Assisted dietitian by reporting on clients' progress with diet plans and identified issues.
  • Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake.
  • Planned menus and ordered specific foods to meet medical restrictions.
  • Helped clients select appropriate foods for prescribed diets with help from registered nutritionist.

Education

High School Diploma -

North Smithfield High School

Skills

  • Special Projects

  • Verbal and Written Communication

  • Benefits Interpretation

  • Computer Skills

  • Data Management

  • Supervision & Leadership

  • Team Building

  • Organizational Skills

  • Customer Service

  • Conflict Resolution

  • First Aid/CPR

  • Friendly, Positive Attitude

  • Flexible Schedule

Languages

English
Full Professional

Timeline

Quality Specialist

CVS Specialty Pharmacy
03.2023 - Current

Benefits Verification Specialist

CVS Specialty Pharmacy
06.2022 - 03.2023

Command Center Representative

CVS Specialty Pharmacy
08.2019 - 06.2022

Nutrition Assistant

Milford Regional Medical Center
06.2016 - 02.2017

Food Service Assistant

Saint Antoine Residence
06.2016 - 08.2019

Dining Room Waitress and Supervisor

Saint Antoine Residence
03.2010 - 08.2019

High School Diploma -

North Smithfield High School

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