Sarah Larson

• Managed multiple tasks and deadlines, delivering high-quality service to clients by de-escalating high-stress situations between buyers and sellers, guiding them through the purchase or sale of their largest asset with professionalism, resulting in smooth transactions and positive client experiences.
  Maintained consistent sales over a 12-year career by cultivating strong relationships and offering exceptional service, building a loyal client base and sustaining sales success.
  Created systems, flowcharts, and checklists to streamline processes, many of which have been adopted by the brokerage as best practices.
  Demonstrated strong research skills by drafting clear contracts, curating tailored home listings, analyzing comparable properties for accurate pricing, and effectively marketing key features, enabling clients to make informed decisions.
  Built long-term client relationships by maintaining regular communication and providing market insights for over 10 years, fostering lasting trust and loyalty with repeat business.
  Developed in-depth knowledge of the home-buying process, overseeing all aspects including lending, inspections, staging, title, and surveys, providing clients with a comprehensive and seamless experience from start to finish.

Consulted employers on benefit plans and implemented expense management strategies, optimizing employee health benefits and improving company profit margins.
Managed a large client portfolio, utilizing time management and follow-up techniques to consistently meet client expectations and achieve high retention rates.
Developed customized strategies to exceed sales goals, optimizing benefit plans and reducing employee turnover through cost-effective solutions.
Administered tax-saving programs (Section 125), ensuring compliance while maximizing employee benefits and minimizing tax liabilities.
Conducted one-on-one open enrollment meetings, educating employees on medical, disability, and life insurance options, and providing cost-saving alternatives.

Exceeded sales goals in home, auto, and life insurance by actively listening to customer needs and providing tailored solutions, resulting in increased customer satisfaction and sales growth.
Resolved customer complaints professionally by addressing concerns promptly, enhancing customer loyalty and retention.
Assessed financial needs and recommended products that aligned with long-term goals by evaluating clients’ unique situations, helping them secure the most suitable insurance solutions.
Educated clients on insurance policies and procedures by clearly explaining coverage details, enabling them to make informed decisions about their insurance needs.