Sarah Larson
Cambridge,MN
Summary
Dedicated candidate with exceptional customer service skills and management experience. Excellent at handling numerous projects at once, prioritizing tasks and meeting deadlines while ensuring accuracy. Known for reliability and adaptability. Passionate about working with and for people. Hardworking and resourceful with a friendly and professional demeanor.
Overview
11
11
years of professional experience
Work History
Assistant Community Manager
INH Properties
10.2022 - 02.2025
- Increased office organization by creating filing systems and managing confidential information carefully.
- Met with residents to gather information and develop effective solutions.
- Received and processed resident payments, and updated system accounts with latest information.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Provided leadership, guidance and support to staff members.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
Life Enrichment Coordinator
Presbyterian Homes and Services
06.2017 - 10.2022
- Coordinated, planned, developed and implemented a wide range of activities designed to enrich the lives of assisted living and care center residents.
- Increased resident socialization through implementation of activities.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Contributed to resident care planning by participating in assessment, developing plan goals and maintaining progress notes.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as holiday parties and birthday parties.
- Maintained and ordered supplies for activities.
- Developed partnerships with external vendors such as musicians to obtain quality services. Coordinated volunteer schedules.
Art Room Assistant
Anoka-Ramsey Community College, Cambridge Campus
08.2014 - 05.2016
- Tutored students individually to reinforce learning concepts.
- Supported classroom maintenance and upkeep, cleaning and organizing materials.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Set up still life displays to be drawn by students during class sessions.
- Organized and displayed student artwork.
Library Assistant
Anoka-Ramsey Community College, Cambridge Campus
01.2014 - 05.2016
- Answered patron questions in-person or by phone regarding library services and resources.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Processed library card applications and maintained patron records with accurate contact information.
- Located library materials, resources and technologies to fulfill patron requests.
- Utilized computer databases to locate library materials.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Set up computer and digital device access, providing assistance with use and operation.
- Collected and processed fines on overdue library materials.
- Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
Education
Bachelor of Arts - Psychology
Concordia University, St. Paul
Saint Paul, MN05-2018
Associate of Arts - General Education With A Psychology Emphasis
Anoka-Ramsey Community College, Cambridge Campus
Cambridge, MN05-2015
Skills
- Strong interpersonal skills
- Excellent customer service skills
- Organized and detail-oriented in administrative support
- Cross-functional coordination
- Expertise in Microsoft Office: Word, Excel, PowerPoint, Publisher, Outlook
- Yardi software proficiency
- Daily operations oversight
- Policy administration
- Database management
- Payment processing
- Leasing and sales
- Strategic planning
Timeline
Assistant Community Manager
INH Properties
10.2022 - 02.2025
Life Enrichment Coordinator
Presbyterian Homes and Services
06.2017 - 10.2022
Art Room Assistant
Anoka-Ramsey Community College, Cambridge Campus
08.2014 - 05.2016
Library Assistant
Anoka-Ramsey Community College, Cambridge Campus
01.2014 - 05.2016
Bachelor of Arts - Psychology
Concordia University, St. Paul
Associate of Arts - General Education With A Psychology Emphasis
Anoka-Ramsey Community College, Cambridge Campus
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