Sarah Lashbrook
Delaware City,De
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
DMV Clerk
DelDOT
11.2023 - Current
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
- Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
- Expedited wait times for customers by quickly processing various forms and paperwork related to motor vehicles.
- Assisted in training new employees on proper procedures for handling diverse tasks within the office, enhancing team productivity.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Updated operational records or licensing information using computer terminals.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Substitute Teacher/Paraprofessional
Kelly Educational Services
09.2023 - 01.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Logistics/Customer Service Manager
Veroni
11.2017 - 03.2023
- Manage supply chain
- Ensure the movement of goods, services and information with maximum efficiency for business
- Strengthen the company's bond with suppliers and customers
- Reduce inventory costs
- Setup an appropriate transmission and distribution network
- Manage the planning and execution of receipts and deliveries.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Controlled finances to lower costs and keep business operating within budget.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
Assistant Service Manager
Martin Dealership
08.2013 - 11.2017
- List customer concerns and asked for additional questions to diagnose current problems
- Verify current vehicle warranty coverage and explain fee structures
- Prepare accurate and detailed repair orders that describe customer concerns, known issues and likely cause along with services and repairs required
- Maintain high levels of customer service at all times by taking care of customer needs while in the dealership or with loner cars for more extensive repairs
- Continuously increase knowledge of dealer services, fees and vehicle repair needs
- Update customers records in system with the latest mileage, service and repair information
- Develop and write up repair estimates and keep customers informed of changes
- Used comprehensive vehicle assessment sheets to show customers findings of repair team and explain additional services.
Education
High School Diploma -
Willingboro High
06.2001
Skills
- Customer service
- Time Management
- Excellent Communication
- Attention to Detail
- Quality-focused
- Energetic
- Good Listener
- Knowledgeable
- Problem solver
- Service Coordination
- Analytical
- Active Learning
- Document Verification
- Data entry proficiency
- Appointment Scheduling
Activities
- Sports: I volunteer for my children's sporting events. Also love watching the Flyers and Eagles play on Game Day.
- Cooking/Baking: I enjoy cooking big meals and trying new recipes. Baking cakes and cookies for special events.
- Travel: I plan a trip every year for my family. So, they can experience new places.
Timeline
DMV Clerk
DelDOT
11.2023 - Current
Substitute Teacher/Paraprofessional
Kelly Educational Services
09.2023 - 01.2024
Logistics/Customer Service Manager
Veroni
11.2017 - 03.2023
Assistant Service Manager
Martin Dealership
08.2013 - 11.2017
High School Diploma -
Willingboro High
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