SARAH LASOSKI KNORR
Bloomsburg,PA
Summary
Dedicated and results-oriented Customer Service Professional with 10 years of experience in providing exceptional service and support to diverse clientele. Proficient in handling various customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in interpersonal communication, conflict resolution, and multitasking in fast-paced environments. Proven ability to collaborate effectively with team members to achieve organizational goals. Seeking to leverage expertise in delivering top-notch customer experiences in a challenging and dynamic environment.
Overview
10
10
years of professional experience
Work History
Customer Experience Sales Floor Associate
Bloom Naturally
2022.09 - Current
- Provides positive customer experience with fair, friendly, and courteous service
- Register sales on cash register by scanning items, itemizing, and totaling customers' purchases
- Greet customers when entering and leaving store
- Follows written store policies to complete job tasks
- Stock shelves with merchandise
- Price merchandise according to written directions
- Complete closing of store following guidelines
- Maintained up-to-date product knowledge by participating in product and vendor training
- Completes cashier pre-shift supply checklist
- Balances cash registers at end of night
- Cooperates with other employees to ensure customers have efficient and enjoyable shopping experience
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Able to keep composure in the face of angry, frustrated, or flustered customers.
- Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
- Assisted customers with locating desired items, providing knowledgeable guidance on product features and benefits.
- Boosted customer loyalty by guiding individuals through reward program enrollment processes and promotional offers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Front Desk Receptionist
Blush Bloomsburg
2018.09 - 2020.08
- Friendly customer service at all times whether in person or on phone
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- In-depth knowledge of salon services equipment and products
- Analyzed weekly and monthly revenues and appointment bookings
- Capable of multitasking and managing a multiple-line phone system
- Computer skills needed to input and track customer accounts
- Great mathematics skills needed to perform basic transactions
- Managed inventory control of all merchandise.
- Maintained, organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Yoga Instructor
Om My Yoga Academy
2014.03 - Current
- Designed yoga class sequences and integrated lesson plans, including vinyasa and flow formats for beginner and advanced students
- Demonstrated postures to students and supported them in finding their right poses
- Helped students develop their body and mind awareness, as well as physical strength
- Mentored beginner trainees on their yoga path
- Ensured safety and students' comfort during the classes
- Lead group meditation sessions and flow yoga projects
- Maintained positive relationships with students and immediately addressed any concerns.
Education
Graduated 2012 -
Skills
- Certification
- Customer Service
- Computer/Keyboard Skills
- Critical Thinking
- Communication Skills
- Time Management Skills
- Customer Satisfaction Oriented
- Yoga Instructor
- Aerial Yoga Instructor
- Problem-solving abilities
- Active Listening
Timeline
Customer Experience Sales Floor Associate
Bloom Naturally
2022.09 - Current
Front Desk Receptionist
Blush Bloomsburg
2018.09 - 2020.08
Yoga Instructor
Om My Yoga Academy
2014.03 - Current
Graduated 2012 -
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