Sarah Lass
Clay,NY
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
6
6
years of professional experience
Work History
Pizza Manager
Vicino's Brick & Brew
North Syracuse, NY
11.2018 - 06.2024
- Maintained cleanliness of restaurant according to health code regulations.
- Developed strategies for increasing customer satisfaction and loyalty.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Rotated and replenished products in display cases.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Monitored quality assurance standards for all products served.
- Adhered to company food, safety, quality and sanitation policies.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Served customers by phone to take orders and answer product or service questions.
Line Cook
Pastabilities
Syracuse, NY
11.2022 - 04.2023
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Stocked and restocked kitchen supplies as needed.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Adhered to sanitation policies at all times when handling food products.
- Communicated effectively with other staff members regarding orders and menu changes.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Adhered to portion controls and presentation specifications.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cooked multiple orders simultaneously during busy periods.
- Performed workstation prep prior to shift start.
Education
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06-2019
Some College (No Degree) - Sports Management
The University of Tampa
Tampa, FLSkills
- Customer Service
- Employee Retention
- Sales Leadership
- Equipment management
- Food presentation
- Brand Awareness
- POS system knowledge
Affiliations
Love traveling
Experiencing new things, no matter what it is
Playing and watching sports
References
References available upon request.
Timeline
Line Cook
Pastabilities
11.2022 - 04.2023
Pizza Manager
Vicino's Brick & Brew
11.2018 - 06.2024
High School Diploma -
Cicero-North Syracuse High School
Some College (No Degree) - Sports Management
The University of Tampa
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