Sarah Lasse

Company Overview: insure-tech company

As a Property Adjuster with Openly Insurance, I remotely handle property claims at an 'insure-tech' company. I manage property claims for high end homes across 24 states. The 'insure-tech' focus allows for remote work with a wide variety of innovative software in terms of inspections, communications, and estimation. As a remote employee teamwork amongst peers is encouraged through daily communications and assistance options when fellow employees are out of the office. I maintain excellent levels of customer service while also navigating through difficult conversations of complicated policy language

Insure-tech company.

Acting as a complete claims handler and point of contact for complex property claims for homeowner's, renter's and condo insurance claims over multiple operating companies. Applying coverage decisions based on a vast array of policies and loss types. Managing day to day production for incoming and ongoing claims while maintaining customer service levels for our insured's and acting in good faith on behalf of all parties. I currently carry an authority of up to $40,000 and have claims that value up to $400,000. In addition I have completed an IICRC Certification, assist in employee mentoring programs, participate in pilot programs for new projects, and act as a backup to my supervisor in his absence.

As a Property Adjuster with Homesite Insurance, I was the main point of contact for our insureds. I handled homeowner's, renter's, and condo insurance claims ranging in a wide variety of loss types and carried an authority of up to $20,000. Managing my own claims allowed me to build upon day to day production goals and maintain excellent customer service for our insureds. In addition, I assisted in new hire training and helped a team of others with their work in times of absence.

As a liaison for IT leaders, vendors and end users, I helped manage multiple points of contact to procure software and hardware purchases. Worked in a small IT Procurement team to move all requests through the process of gathering the necessary information, obtaining approvals, creating requisitions, cutting purchase orders, receipting the invoices and monitoring payment status. Worked with a multitude of individuals throughout the business and vendors alike, making sure to provide excellent customer service while being mindful of time sensitive issues. Ensured compliance for proper use of purchases which includes monitoring Terms and Conditions, Statements of Work, and Master Service Agreements. Implemented new and ever-changing processes and procedures to provide consistent high level service.

Created an in house mobile department to reevaluate processes and provide cost savings

Analyzed all mobile accounts within the US and Canada to consolidate lines, reuse equipment, and ensure security of company information. Worked as the point of contact for end users for all mobile needs. This includes, but is not limited to, consultation for issues, transfer of information on devices, and proper use of company equipment. Managed a company wide upgrade for 400 lines and a plan analysis of 1400 lines. Provided a stable basis of processes for company managed devices to transition the duties to another IT department.