Sarah LaVoix-Wilson
Fayetteville,NC
Summary
Practiced Director of Rehabilitation oversees day-to-day operations of rehabilitation services to deliver highest standard of services with best possible outcome for residents. Maintains current Certified Occupational Therapy and Basic Life Support license and five years of healthcare, rehabilitation and therapy experience in out-patient care facilities. Directs clinical management of rehab facility to foster quality improvement, excellent care planning and positive clinical utilization to meet program standards and guidelines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Rehab Services
US Army
04.2020 - Current
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Promoted and followed facility infection control policies, procedures and SOP guidelines to improve quality of care for health and safety of residents.
- Led successful accreditation reviews, showcasing departmental excellence in compliance with regulatory requirements.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Achieved higher rates of successful discharges from rehabilitation program through individualized treatment plans and goal setting that address each patient''s unique needs and circumstances.
- Spearheaded and implemented new projects to expand scope of engagement.
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
Certified Occupational Therapy Assistant
US Army
04.2019 - Current
- Educated patients on safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces.
- Collaborated with supervising Occupational Therapists to evaluate treatment effectiveness, making necessary adjustments for optimal results.
- Educated patients and families on conditions, treatments and home exercises.
- Served as a resource within the occupational therapy community by mentoring students completing fieldwork experiences.
- Maintained accurate records of patient progress, facilitating data-driven decision-making for treatment plan adjustments.
- Enhanced patient recovery through the development and implementation of therapeutic interventions.
- Assisted patients with functional mobility and daily tasks to increase comfort and reduce disability.
Student
US Army
07.2018 - 04.2019
- Mentored other students to support collaborative learning and further promote educational unit objectives.
- Contributed to school-wide initiatives such as accreditation evaluations or professional development workshops for fellow teachers.
- Developed strong relationships with parents and guardians through consistent communication about student progress and goals.
- Collaborated on group projects to complete professional deliverables.
Nutrition Care Specialist
US Army
06.2015 - 07.2018
- Implemented group education sessions tailored specifically towards different populations'' needs such as pregnant women or individuals managing diabetes.
- Worked closely with food service staff to provide nutritious meal options that were both appealing and compliant with dietary restrictions.
- Liaised with healthcare professionals in creating nutrition-related treatment plans.
- Promoted a healthy lifestyle through community outreach programs focused on proper nutrition and wellness practices.
- Educated patients on the importance of proper nutrition for disease management and overall health.
Guest Retention Supervisor
IHG
01.2015 - 06.2015
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Developed and implemented customer service policies to enhance satisfaction.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Representative
City of Fountain Utilities
06.2012 - 12.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Sociology -
Arizona State University
Tempe, AZ03.2024
Associates in Sciences with focus in Occupational Therapy -
University of Incarnate Word
San Antonio, TX05.2019
Skills
- Communication
- Customer service
- Active listening
- Problem solving
- Management skills
- Interpersonal skills
- Decision Making
- Organizational Skills
- Adaptability
- Therapy Services Management
- Decision-Making
- Therapy programs
- Problem Identification
Certification
- Certified Occupational Therapy Assistant (COTA), NBCOT, 500735, 09/01/22, 03/01/27
- BLS, Red Cross, 00VNJS7, 07/01/22, 07/01/24
Awards
- Army Commendation Medal (2)
- Army Achievement Medal (3)
- Army Good Conduct Medal (2)
Timeline
Director of Rehab Services
US Army
04.2020 - Current
Certified Occupational Therapy Assistant
US Army
04.2019 - Current
Student
US Army
07.2018 - 04.2019
Nutrition Care Specialist
US Army
06.2015 - 07.2018
Guest Retention Supervisor
IHG
01.2015 - 06.2015
Customer Service Representative
City of Fountain Utilities
06.2012 - 12.2014
Sociology -
Arizona State University
Associates in Sciences with focus in Occupational Therapy -
University of Incarnate Word
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