Sarah Lawal
Rosharon,Texas
Summary
Professional Product Owner with deep expertise in Agile delivery, end-to-end SDLC execution, and strategic backlog management. Adept at transforming complex business needs into clear user stories and actionable technical requirements. Proven ability to lead PI Planning, optimize product roadmaps, and drive cross-functional collaboration to deliver high-value, scalable solutions. Experienced in ServiceNow (SAM, HAM, HRSD, ITSM) and JIRA (metrics, dashboards, sprint planning), leveraging data-driven insights to ensure compliant, efficient, and impactful product outcomes.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Product Owner / Business Analyst
Bank of America
08.2024 - Current
- Led Agile delivery activities including backlog refinement, sprint planning, and story prioritization.
- Created detailed user stories, acceptance criteria, and process flows to support financial system integrations.
- Used ServiceNow to support workflow alignment, issue tracking, and operational readiness.
- Built JIRA dashboards and reports to track team velocity, sprint progress, and KPIs.
- Facilitated cross-functional working sessions with finance, HR, and operations teams.
- Supported data migration, mapping, validation, and reconciliation across finance and CRM platforms.
- Managed UAT cycles, test execution, and defect triage to prepare for production releases.
Product Owner / Business Analyst
Shell Petroleum
01.2022 - 01.2024
- Owned product backlog, prioritized features using business value scoring, and maintained a clear roadmap.
- Drove Agile ceremonies including sprint reviews, retrospectives, and backlog grooming.
- Developed user stories, process maps, and system requirements for ERP and quality systems.
- Used JIRA for sprint tracking, capacity planning, reporting, and cross-team visibility.
- Collaborated with UX, QA, and engineering teams to ensure high-quality feature delivery.
- Ensured audit readiness by strengthening documentation and traceability.
- Analyzed KPIs and user feedback to drive continuous improvement and future releases.
Product Owner / Business Analyst
United Healthcare
01.2021 - 01.2022
- Captured user needs, translated stakeholder feedback into actionable product features.
- Authored user stories, wireframes, workflows, and detailed specifications.
- Managed backlog prioritization based on value, feasibility, and customer impact.
- Used ServiceNow and JIRA to track development progress and support release readiness.
- Defined KPIs with analytics teams to measure adoption and product success.
- Ensured smooth sprint execution by clarifying requirements and validating completed stories.
Business Analyst
Toyota Automobile
02.2020 - 12.2020
- Performed business process evaluations to ensure system alignment with operational needs.
- Developed user stories, functional specifications, and test scenarios for application enhancements.
- Managed backlog grooming, release planning, and configuration reviews.
- Led UAT activities, end-user training, and post-go-live support.
- Documented current-state and future-state process flows to optimize efficiency.
Education
B.Sc. - Medical Microbiology
ISFOP Benin University
Skills
Agile Product Ownership
Backlog Prioritization
User Story & Acceptance Criteria Development
ServiceNow (SAM, HAM, HRSD, ITSM, ITOM)
JIRA (Sprint Management, Dashboards, Metrics)
Cross-Functional Collaboration
Stakeholder Engagement
Agile methodology
Story planning
Product backlog management
Roadmap development
Risk assessments
Certification
Technical Product Owner / Business Analyst Certification
Timeline
Product Owner / Business Analyst
Bank of America
08.2024 - Current
Product Owner / Business Analyst
Shell Petroleum
01.2022 - 01.2024
Product Owner / Business Analyst
United Healthcare
01.2021 - 01.2022
Business Analyst
Toyota Automobile
02.2020 - 12.2020
B.Sc. - Medical Microbiology
ISFOP Benin University