Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director Perioperative Services
Kaiser Permanente
03.2022 - Current
Analyzed data from various sources to identify trends or opportunities for improvement within Perioperative Services
Promoted cost effective measures while maintaining quality care delivery
Implemented new technologies to improve efficiencies
Ensured compliance with hospital regulations and accreditation standards related to Perioperative Services
Managed day-to-day operations of Perioperative Services including staffing, scheduling, budgeting and equipment maintenance
Assisted with the development of strategic plans for growth in perioperative services
Effectively communicated with all levels of personnel both verbally and written
Developed and maintained policies, procedures, protocols and standards for Perioperative Services
Provided leadership in developing a culture of safety and quality improvement initiatives within Perioperative Services
Evaluated current processes related to healthcare delivery systems, suggesting changes that could enhance effectiveness or reduce costs
Managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in focus of care
Collaborated with other key stakeholders to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and vision across the service area
Contributed ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of nursing organization-wide
Directed the effective use of relationship management principles to achieve positive customer service experiences that are consistent with professional organizational values, beliefs and practices at the program or services level
Transformed health care by implementing new processes, technology, informatics, and data analytics using business models and fundamental concepts of resource management at the program or service level.
Executive Director of Perioperative and Interventional Services(Contract)
Providence Medical Center
10.2021 - 03.2022
With Kaiser Foundation Hospitals and SCPMG developed strategic/business plans to achieve integrated services across the continuum of care at multiple sites/departments
Created a culture of transparency through open communication with senior leadership, physicians and staff members within the organization
Provided executive leadership in setting long-term goals and objectives, creating policies, and developing procedures for the organization
Evaluated existing programs for effectiveness, identified gaps in services, and recommended changes or new approaches as needed
Created annual budget to support program operation and meet organizational goals
Planned and implemented strategic initiatives to drive organizational growth, enhance team performance, and maximize revenue
Read and interpreted financial statements and managed budget
Directed all aspects of human resources including recruitment, hiring, training, onboarding, employee relations, compensation and benefits administration
Led teams of professionals, providing guidance, mentoring, and setting clear objectives
Identified development needs and provided planning and leadership to achieve program implementation
Devised and implemented strategies to achieve organizational goals, maximize efficiency, and drive revenue growth
Worked with management team to develop and enhance skill set requirements, gap analysis and training plans
Participated in cross-functional activities to enhance operating efficiencies and serve as subject matter expert
Served as liaisons between organizations, shareholders and outside organizations
Implemented corrective action plans to solve organizational and departmental problems
Transformed health care by implementing new processes, technology, informatics, and data analytics using business models and fundamental concepts of resource management at the program or service level
Collaborated with other health care staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care.
Director of Surgical and Interventional Services
Kaiser Permanente Northwest
10.2020 - 10.2021
Ensured that services meet members, physician and internal client needs in a changing, competitive health care market
Accountable for the efficient delivery of patient care and support services within the service line for KP members by directing the development, evaluation and utilization of safe, cost effective, high quality nursing practices
With Kaiser Foundation Hospitals and NW Permanente developed strategic/business plans to achieve integrated services across the continuum of care at multiple sites/departments
Directed and ensured continuous quality and safety of staff and patients and improvement of all clinical practices, services and operations by managing the design and implementation of systems, processes and methods to evaluate and improve safe patient care across the continuum
Planned developed and/or directs the implementation of service area initiatives within the service line shares best practices and standards of care
Directed budget management and resource allocation
Managed financial performance and identifies and implements strategies to reduce costs and improve quality and safety of care and service
Participated in a labor management partnership
Directed 287 FTEs and managed the delivery of nursing services and safe patient care
Integrated business plans to meet or exceed cost, quality, clinical and utilization standards, as well as performance measures
Directed compliance with administrative, legal and regulatory requirements of governmental and regulatory agencies.
Main and CVOR Nurse Manager
Kaiser Permanente
08.2019 - 10.2021
Electronic Health Record (EHR) system
Provided training and supervision in Intra-operative unit
Maintained adequate unit supplies to meet expected patient demands
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues
Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management
Offered clinical leadership and oversight to 184 team members
Developed and maintained quality care systems and standards, including creating and improving perioperative protocols and guidelines
Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership
Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services
Managed operations in accordance with budget requirements.
Trained and mentored new RNs on best practices, hospital policies and standards of care
Directed/managed hospital operations on assigned shift to ensure that appropriate patient care is provided and patient/family needs are met
Rounded on all patient units to identify patient placement needs, available beds with assigned staff and staff capacity to safely take additional admissions, at least once every three (3) to four (4) hours
Communicates at Huddles and directly with Charge Nurse to: Review current patients
Identify pending/potential discharges
Determine capacity for and time frame for admissions
Discuss any anticipated internal transfers in department to facilitate patient care needs or room for admission
Support regional utilization strategy
Worked with Unit Managers and their designee, Regional Telephonic Medical Center (RTMC), Surgical Services, the Emergency Department, Bed Control Coordinator, Care Coordinators, outside facilities, Physicians, Urgent Care, and KP Clinics, to assure appropriate prioritization and placement of patients
Coordinated with Unit Managers and their designee and Staffing Specialists to ensure appropriate staff is provided on each shift to meet patient needs and maintain cost effectiveness
Collaborates with managers/directors to initiate additional resources for planned or unplanned events
Initiates Escalation Process when necessary
Completed Administrative Report at designated frequencies
Ensured compliance with organizational policy and procedures and with regulatory requirements
Coordinated the AOC the ED Charge RN and ED Physician request for decision to divert ambulances if Emergency Department has exhausted all resources to create capacity to manage additional ambulance patients.
Surgical Prep and Post Anesthesia Care Unit Nurse Manager
Kaiser Permanente
04.2016 - 08.2018
Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management
Provided training and supervision to 55-member staff in preoperative and post anesthesia unit
Developed and maintained quality care systems and standards, including creating and improving perioperative protocols and guidelines
Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
Main and Cardiac Operating Room Charge Nurse
Kaiser Permanente
10.2010 - 04.2016
Circulate and scrub all surgical specialties
Trained in specialty services, including cardiovascular, liver, and joint CVL procedures
Effective team leader, nurse, and preceptor
Ensured that all surgical instruments and sponges that were used in procedures were accounted for upon completion of operations
DAY CHARGE/EVENING CHARGE NURSE: Facilitate unit operations and patient flow
Assist with direct patient care
Collaborate with SPA, PACU, physicians, Anesthesia, staff, and support services to manage surgical case load
Experience in change management, including effectively supporting a staff that included up to 25 travelers on evening shift
Precept new employees to unit
Assist with staffing plan for unit
Maintain an effective and collaborative relationship with SPA, PACU, physicians, Anesthesia, staff, and support services to ensure safe, quality patient care
UBT CO-LEAD: Creating agenda and facilitate biweekly UBT representative meetings
Develop and present at monthly UBT all staff meeting.
Licensed Practical Nurse
Allied Health
10.2007 - 10.2010
Assisted with admissions, appointments, transfers, and discharges.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Performed routine evaluations of each patient's status, needs, and preferences.
Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Surgical Technologist
St Lukes Medical Center
06.1998 - 10.2007
Worked with vendors for speedy procurement of services and equipment.
Maintained specialty equipment, implant, and instrumentation inventories.
Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
Maintained high infection control standards.
Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
Education
Masters of Science in Nursing with a Leadership Emphasis -
Grand Canyon University
Phoenix, Arizona
Bachelors of Science in Nursing - undefined
Grand Canyon University
Phoenix, Arizona
Associate Degree in Nursing - undefined
Columbia Gorge Community College
Oregon, Oregon
Surgical Technology - undefined
Boise State University
Boise, Idaho
Skills
Communication
Morale
Staff engagement
Strategic planning
Program development
Cross-functional collaboration
Certification
Registered Nursing License - California State Board Of Nursing
Accomplishments
Seven Seals Award-Employer Support of the National Guard and Reserve
Health Care Hero Kaiser Permanente 2024
Volunteer Experience
Surgical Nurse Lead Faces Foundation, 01/01/18, 06/01/24, Collaborated with physicians and other healthcare professionals to create individualized patient care plans., Advocated for patients by assessing health status and notifying physicians of clinical changes., Managed intravenous lines to provide fluids or medications to patients before, during or after surgery., Provided emotional support to family members of surgical patients before and after operations., Ensured compliance with hospital policies and procedures related to infection control protocols within the OR setting., Assisted surgeons during surgeries with instrumentation and supplies needed for procedures., Communicated effectively with colleagues regarding changes in patient's condition or any complications that may arise during surgery., Maintained a safe environment for all staff members, visitors and patients in the operating room., Utilized sterile techniques while preparing OR rooms for surgeries., Liaised between family and members of operating team, delivering surgery updates.
Timeline
Director Perioperative Services
Kaiser Permanente
03.2022 - Current
Executive Director of Perioperative and Interventional Services(Contract)