Hi, I’m
Sarah Leach
Canfield,OH
Summary
Sales professional with proven track record in driving revenue and enhancing customer relationships. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes hotel sales, sales strategies, and problem-solving.
Overview
7
years of professional experience
Work History
Ctw Development Corp.
Sales Coordinator
09.2023 - Current
Job overview
- Multi-Hotel Sales. Sales Coordinator for the three hotels on the Kennsington Campus in Canfield including The Courtyard, Springhill Suites, and TownePlace Suites by Marriott.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Performed administrative tasks such as creating contracts, building group resumes, booking group blocks, creating banquet orders, giving tours, inputting data efficiently and accurately, coordinating catering for small meetings, booking meeting rooms, invoicing, and managing communication with clients and vendors.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Assisted in event coordination and execution of the events.
- Attended bridal shows, conferences, and networking events to increase brand exposure and generate leads.
- Collaborated with marketing team to develop targeted promotional materials, hotel packages, and campaigns.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Residence Inn Marriott
Front Desk Agent
05.2022 - 09.2023
Job overview
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits. Make appropriate service recovery gestures to ensure total guest satisfaction.
- up-sell rooms when possible to maximize hotel revenue.
- Communicate any outstanding guest requests or issues to management that may require additional follow-up.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Residence Inn Marriott
Hospitality Sales Intern
05.2022 - 11.2022
Job overview
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Shadowed and assisted the Director of Sales with tasks within the hotel such as building group blocks, negotiating rates and taking calls.
- Contributed to a positive team environment by participating in weekly sales meetings and sharing innovative ideas.
Menchies Frozen Yogurt
Supervisor
06.2020 - 05.2022
Job overview
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge and training them to company standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Dunkin' Donuts
Fast Food Team Member
07.2018 - 12.2019
Job overview
- Performed shift change tasks each day to keep store neat and running smoothly.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or barista when needed.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
- Followed food safety procedures outlined in company policies and health and sanitation regulations.
Education
Youngstown State UniversityYoungstown, OH
Bachelor of Science from Hospitality Administration And Management
05-2023
University Overview
- summa cum laude graduate
- Minor is Business Administration
Skills
- Proficient in Microsoft Word
- Powerpoint
- Customer communication
- Customer Service
- Data entry
- Goals and performance
- Strong enthusiasm
- Strategic Planning
- Organizational Skills
- Collaboration
Timeline
Sales Coordinator
Ctw Development Corp.
09.2023 - Current
Front Desk Agent
Residence Inn Marriott
05.2022 - 09.2023
Hospitality Sales Intern
Residence Inn Marriott
05.2022 - 11.2022
Supervisor
Menchies Frozen Yogurt
06.2020 - 05.2022
Fast Food Team Member
Dunkin' Donuts
07.2018 - 12.2019
Youngstown State University
Bachelor of Science from Hospitality Administration And Management
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