Sarah LeBlanc

Analyze metrics and drive results to improve overall satisfaction

Order management of several accounts

Lead my team to creative solutions for complex problems

Update and manage contracts

Build and maintain strong relationships with the customer to identify and address areas of concern

Review and create reports for weekly metrics

Collaborate with the appropriate teams for prompt resolution of issues

Multitask several projects at all times

Identify and find a fix for a broad range of system problems

High visibility position where metric accountability is crucial

Develop and maintain client and vendor relationships

Create and manage Salesforce tickets

Large projects with many different task Use multiple monitors and programs at one time

Manage multiple open tasks at one time

Answer incoming emails and phone calls with prompt timing

Help train new hires and teammates with tasks

Work as a team to finish others tasks in time sensitive situations

Attend all meetings and trainings for development and new information

Manage the general Graybar customer support request inbox

Customer service point of contact for accounts throughout the United States

Cross train with other departments and relay obtained information to my team

Fraud identification Lead for my team

Identify and prevent fraudulent activity via online sales leads

Identify customer painpoints and relay them to the appropriate team Graybar.com chat operator

Analyze metrics and drive results to improve

Relay incorrect website information/customer suggestions to the e-commerce team and work with to resolve

Handle all incoming and outgoing customer telephone calls in a courteous and professional manner

Coordinate prompt handling of all customer service requests, including but not limited to order entry, pricing ,expediting, billing, order maintenance, credit, and claims

Support customers when they have issues with the website/solve the problems

Log JIRA tickets and website change requests

Create and manage entries in CRM Network and create relationships with other departments

Handle all written correspondence received from customers, and reply in a timely manner

Represent the customer in the resolution of all disputes and claims

Meet and exceed all sales goals

Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Answer phone promptly and directed incoming calls in routine and emergency situations

Help maintain office security by monitoring visitor access

Schedule services for clients

Overnight triage and assistance to the technicians for emergency patients

Maintain office cleanliness and disease prevention

Ensure that all pets are safe during the grooming process

Routinely clean work areas

Recommend suitable products to pet owners

Demat and detangle hair as required

Bathe, condition, and dry pets

Trim pets’ nails, brush their teeth, and clean their ears

Groom and style pets according to pet owners’ instructions or standard grooming styles

Accommodate special requests that pet owners may have

Identify health issues in pets, such as ear infections, skin conditions, or tooth decay, and informing pet owners of these observations

Observe animal appearance and activity for general physical condition, obvious signs of illness, disease and discontent

Handle animals as required and restrain animals

Walk hospitalized and boarded dogs several times a day

Bathe, groom and provide care to boarded and hospitalized animals

Provide care for animals housed/visiting the Hospital. Report signs of illness, disease, injury or unusual activity to animal health technicians/veterinarians

Apply knowledge of normal food and liquid requirements of animals

As required, provide special food and liquids

Discharge and admit animals at the request of receptionists, practitioners and animal health technicians

Under the supervision of veterinarians or technicians assist with the administration of medications, post operative care or preparation of samples for laboratory examination, collect specimens, clean instruments, fill prescriptions as authorized

Ensure that cages and animals are properly numbered and identified and that personal property (toys, treats, blankets, leashes) are stored in the proper area and identified

Clean, disinfect and maintain kennels, cages, runs and stalls as often as is necessary to ensure no cages or kennels are soiled and odors are not apparent

Perform general cleaning in other areas of the hospital to control the spread of disease

Wash and sterilize water and food bowls

Launder and dry towels and blankets

Patrol hospital grounds daily, picking up any trash and stool material

Empty trash

Groom animals utilizing techniques that vary depending on type of hair, coat, breed and owner instructions

Bathe and dry animals, as required, perform pedicures

Record information such as feeding schedules, appearance, behavior of animals that are boarded, groomed or hospitalized

Exhibit a technical knowledge of products and medications sold, including dietary products

Demonstrate the ability to explain and educate clients on products and answer their questions regarding product purchase/use

Exhibit a knowledge of vaccinations

Work well with all employees and ensure that your actions support the hospital, the doctors, the practice manager and the practice philosophy Perform other duties as assigned