Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Leckbee

Porterville,CA

Summary

I take pride in my integrity and commitment to serve the public. I show respect and consideration for everyone I meet and the environment. My priority is to complete the job with accuracy and great quality. I am a quick learner and extremely organized. I thrive in a fast-paced working environment. I am a self-starter with the ability to take instruction. I show sensitivity, patience, and flexibility while serving my customers. Organized dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. I have taken the initiative to expand my knowledge as an MVR, and I am enthusiastic to broaden my job skills as I grow in my career with the DMV.

Overview

5
5
years of professional experience

Work History

Motor Vehicle Representative

Department of Motor Vehicles
05.2021 - Current
  • Provide one-on-one superior customer service with public processing i.e., driver's license; Real ID, FNC, AB60, as well as occupational licenses.
  • Input data into EASE thoroughly and efficiently.
  • lobby monitoring, Rover, Triage, start here line, taking photos and grading tests, and performing vision tests.
  • Assist customers in obtaining driver's licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
  • Expedite the resolution of customer issues by quickly identifying problems and providing timely solutions.
  • Enhance office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
  • Promote excellent customer service standards by promptly addressing customer concerns or complaints, and working toward resolution according to laws, rules, and regulations.
  • Maintain strict confidentiality regarding sensitive customer information, adhering to legal guidelines and department policies at all times.
  • Demonstrate strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation.
  • Assist with closing out DAF and AKTE at the end of the day.
  • Process registration, complex transactions i.e., lien sales, revived salvage, and out-of-state transactions.
  • Perform all transactions, data entry, cashiering, and customer service with honesty and integrity aligning with the Department's mission statement.
  • Communicate effectively with respect and consideration verbally and in writing with the public, team leaders, and team members.
  • Follow directions and carry out tasks with quality and accuracy.
  • Multitask with the customer's first attitude.
  • Work independently and as a team member.
  • Display interpersonal skills, compassion, patience, and emotional maturity.
  • Assist in training new employees with basic DL processing.
  • Strive to deliver excellence in the work I do and representing the Department of Motor Vehicles.

Motor Vehicle Representative

Department of Motor Vehicles
06.2019 - 05.2021
  • Provide one-on-one superior customer service with public processing i.e., driver's license; Real ID, FNC, AB60, as well as occupational licenses.
  • Input data into EASE thoroughly and efficiently.
  • lobby monitoring, Rover, Triage, start here line, taking photos and grading tests, and performing vision tests.
  • Assist customers in obtaining driver's licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
  • Expedite the resolution of customer issues by quickly identifying problems and providing timely solutions.
  • Enhance office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
  • Promote excellent customer service standards by promptly addressing customer concerns or complaints, and working toward resolution according to laws, rules, and regulations.
  • Maintain strict confidentiality regarding sensitive customer information, adhering to legal guidelines and department policies at all times.
  • Demonstrate strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation.
  • Assist with closing out DAF and AKTE at the end of the day.
  • Process registration, complex transactions i.e., lien sales, revived salvage, and out-of-state transactions.
  • Perform all transactions, data entry, cashiering, and customer service with honesty and integrity aligning with the Department's mission statement.
  • Communicate effectively with respect and consideration verbally and in writing with the public, team leaders, and team members.
  • Follow directions and carry out tasks with quality and accuracy.
  • Multitask with the customer's first attitude.
  • Work independently and as a team member.
  • Display interpersonal skills, compassion, patience, and emotional maturity.
  • Assist in training new employees with basic DL processing.
  • Strive to deliver excellence in the work I do and representing the Department of Motor Vehicles.

Motor Vehicle Representative

Department of Motor Vehicles
06.2019 - 05.2021



  • lobby monitoring, Rover, Triage, start here line, taking photos and grading tests, and performing vision tests.
  • Assist customers in obtaining driver's licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
  • Expedite the resolution of customer issues by quickly identifying problems and providing timely solutions.
  • Enhance office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
  • Promote excellent customer service standards by promptly addressing customer concerns or complaints, and working toward resolution according to laws, rules, and regulations.
  • Maintain strict confidentiality regarding sensitive customer information, adhering to legal guidelines and department policies at all times.
  • Demonstrate strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation.
  • Communicate effectively with respect and consideration verbally and in writing with the public, team leaders, and team members.
  • Follow directions and carry out tasks with quality and accuracy.
  • Multitask with the customer's first attitude.
  • Work independently and as a team member.
  • Display interpersonal skills, compassion, patience, and emotional maturity.
  • Strive to deliver excellence in the work I do and representing the Department of Motor Vehicles.

Education

Liberal Studies, A.A. Degree -

Cabrillo College
Aptos, CA
01.2008

Skills

  • Customer Service
  • Effective Communication
  • Cash Handling
  • Interpersonal Skills
  • Problem Solver
  • Team Player
  • Multitasking
  • Computer Skills: Windows XP, 7, and 10 including word processing (Microsoft Word, Excel, PowerPoint, Publisher); graphics design (InDesign, PageMaker); and database entry (FileMaker Pro, Access)
  • Empathy and patience
  • Transaction Processing
  • Policy Adherence
  • Vehicle registration knowledge
  • Driver's license processing
  • Problem-solving abilities
  • Public Service
  • Document Review
  • Document Preparation
  • Application Review
  • Court processes
  • Fee Management
  • Researching skills

References

  • Merna Denney, DMV Fresno, (559) 417-1593
  • Maria Zaragoza, DMV Tulare, (559) 358-3193
  • Rosie Garcia, DMV Fresno, (559) 303-7831

Timeline

Motor Vehicle Representative

Department of Motor Vehicles
05.2021 - Current

Motor Vehicle Representative

Department of Motor Vehicles
06.2019 - 05.2021

Motor Vehicle Representative

Department of Motor Vehicles
06.2019 - 05.2021

Liberal Studies, A.A. Degree -

Cabrillo College

Similar Profiles

CREATE PROFILE
Sarah Leckbee