Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah LeConey

Cape Coral,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

22
22
years of professional experience

Work History

Server

Olive Garden
01.2022 - Current
  • Checked guests' identification before serving alcoholic beverages.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Long Term Guest Teacher

Lee County School District
01.2017 - Current
  • Helped students explore concepts with engaging, learning-focused activities.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Server

Port O Call Hotel
06.2023 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Fruit Expert

Edible Arrangements
02.2017 - 11.2022
  • Built long-term relationships with customers to ensure the loyalty and happiness of the customers.
  • Welcomed every customer to provide excellent customer care.
  • Used effective sales approach to display strong knowledge of product and to help customer choose the product that fitted their need best while meeting sales goals.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Trained new staff on food preparation and safety procedures.
  • Identified and resolved problems affecting quality of work or safety of job site.
  • Managed over 50 calls per day earning highest sales of the season on numerous occasions.

Waitress

The Windjammer
06.2022 - 08.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Processed orders and sent to kitchen employees for preparation.

Jewelry Sales Manager

Galdo Jewelers
11.2001 - 06.2016
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales and customer satisfaction through personalized servicing.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Completed store opening and closing procedures as per company guidelines.
  • Performed general maintenance and light cleaning of showroom.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Informed customers of current store promotions to encourage additional sales purchases.

Education

No Degree - Education

Florida SouthWestern State College
Fort Myers, FL
05.2024

Associate of Arts - Education

Rowan College At Burlington County
Pemberton, NJ
05.2005

High School Diploma -

Holy Cross High School
Riverside, NJ
06.2002

Skills

  • Dining Room Cleaning and Upkeep
  • Anticipating Guest Needs
  • Natural Leader
  • Order Accuracy and Delivery
  • Hospitality Service Expertise
  • Customer Service and Rapport
  • Special Dietary Requirements
  • Billing and Payment Processing
  • Identification Requirements
  • Table Monitoring and Turnover

Timeline

Server

Port O Call Hotel
06.2023 - 08.2023

Waitress

The Windjammer
06.2022 - 08.2022

Server

Olive Garden
01.2022 - Current

Fruit Expert

Edible Arrangements
02.2017 - 11.2022

Long Term Guest Teacher

Lee County School District
01.2017 - Current

Jewelry Sales Manager

Galdo Jewelers
11.2001 - 06.2016

No Degree - Education

Florida SouthWestern State College

Associate of Arts - Education

Rowan College At Burlington County

High School Diploma -

Holy Cross High School

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