Sarah Lee
Cupertino,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Barista
Babo Boba
01.2024 - 08.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Part-Time
Common Grounds
08.2023 - 12.2023
- Company Overview: Biola University
- Making coffee
- Supervisor Shift
- Cashier
- Restock Items
- Clean Store
- Customer Service
- Making sure store is clean at all times
Part-Time
Tan-Cha
05.2022 - 12.2023
- Make drinks
- Restock anything that is low
- Cashier
- Make sure the store is clean at all time
- Opening the store
- Knows how to handle customers when there's issues
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Part-Time
Rori Rice
01.2019 - 02.2021
- Make the food
- Restock anything that is low
- Cashier
- Make sure the store is clean at all time
- Opening the store
- Manage the front store by myself
- Knows how to run the whole store
Part-Time
Cafe Lattea
05.2018 - 12.2018
- Clean the shakers
- Broom and mop the store
- Make the teas
- Restock anything that is low
- Cashier
- Make sure the store is clean at all times
Babysitter
New Community Baptist Church
06.2015 - 07.2015
- Cared for a 5-year-old girl during parents' absences in the afternoon
- Ensured that she was fed, and took care of her until her parents returned
- Played with the child and helped the child when going to the bathroom
- Make sure the child was in a safe environment
Education
Bachelor of Science - Public Health
Biola University
La Mirada, CA12-2023
High School Diploma -
Cupertino High School
Cupertino, CA05.2018
Skills
- Adoptable to new jobs quickly
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Awards
Cupertino Mayor Award, Awarded for being committed and working hard as a volunteer for Silicon Valley Korean School.
Languages
Korean
Limited Working
Timeline
Barista
Babo Boba
01.2024 - 08.2024
Part-Time
Common Grounds
08.2023 - 12.2023
Part-Time
Tan-Cha
05.2022 - 12.2023
Part-Time
Rori Rice
01.2019 - 02.2021
Part-Time
Cafe Lattea
05.2018 - 12.2018
Babysitter
New Community Baptist Church
06.2015 - 07.2015
Bachelor of Science - Public Health
Biola University
High School Diploma -
Cupertino High School
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