Summary
Overview
Work History
Education
Timeline
Skills
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Sarah Leftwich

Beaumont,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Shift Manager

Farmer Boys
Chino, CA
12.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Led and directed team members on effective methods, operations and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Completed transactions, exchanges and returns to support payment processing.
  • Processed cash, credit and touchless transactions to fulfill customer orders.
  • Supported customer service, providing informational resources regarding promotions and sales.
  • Trained and mentored new employees to maximize team performance

Shift Leader

Carl's Jr
Upland, CA
04.2021 - 12.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Processed cash, credit and touchless transactions to fulfill customer orders.
  • Maintained cash drawer of $100 or more per shift.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Cashier

McDonald's
Fontana, CA
04.2018 - 02.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Helped customers complete purchases, locate items and join reward programs
  • Addressed customer needs and made product recommendations to increase sales
  • Mentored new team members on sales software system operation
  • Answered questions about store policies and addressed customer concerns
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Worked flexible schedule and extra shifts to meet business needs

Education

High School Diploma -

Birch High School
Fontana
05.2015

Timeline

Shift Manager

Farmer Boys
12.2021 - Current

Shift Leader

Carl's Jr
04.2021 - 12.2021

Cashier

McDonald's
04.2018 - 02.2021

High School Diploma -

Birch High School

Skills

  • Set Organizational Policies
  • Payment Processing
  • Opening and Closing Procedures
  • Cost Management
  • Customer Service
  • Greet Guests
  • Shift Work
  • Post-Incident Reviews
  • Guest Satisfaction
  • Accurate Money Handling
  • Restaurant Operation
  • Directing Team Members

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Sarah Leftwich