SARAH BURNEY
Crane Hill,AL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jack's Restaurant
03.2021 - 07.2024
- I was responsible for managing employee scheduling, paperwork for the store in place where the manager was not working, closing, and opening shifts, inventory, and truck orders, as well as helping with interview processes.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Unit Clerk
Bradford Health Services
06.2022 - 01.2023
- I was responsible for patient management, answering phones, manning the front desk, assisting the nurses, handling charts, and any special projects the Nurse Managers handed me
- I am looking to leave this position because I feel there is no room for growth where I am.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided clerical support, addressing routine, and special requirements.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Obtained and organized medical records for office visits and scheduled labs.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Interacted with customers by phone, email, or in-person to provide information.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Charted vital signs and added telemetry strips to charts.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
Supervising Agent in Training
Liberty National
06.2021 - 09.2021
- I was responsible for scheduling, answering phones, running reports weekly, giving excellent customer service to everyone, working on the computer to analyze agents, and training to become a supervising agent
- I left this job because the opportunity cost of working two jobs became unreasonable.
- Developed new business opportunities through consistent networking, resulting in an expanded client base.
- Maintained businesses' database by entering and verifying information.
CNA – Certified Nursing Assistant
Hanceville Nursing Home
08.2019 - 12.2020
- As a CNA, my job required me to help my residents with feeding, bathing, getting to bed, getting ready for bed, getting dressed, or anything else they need help with for their day-to-day lives
- I checked vitals multiple times throughout the day and assisted the nurses with anything they needed
- My shifts sometimes were 12–16-hour days with being able to stand for long hours, lift and bend in order to help my elderly residents stand, sit, get out of chairs or beds.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Shift Manager
Arby's Restaurant
12.2016 - 08.2019
- I was a closing manager, my job required me to count money, close and open drawers, schedule shift changes, help with any kitchen needs, do inventory, assist with ordering stock, manage employee paperwork, and close out the store at the end of the day.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
CNA – Certified Nursing Assistant
USA Healthcare (Cullman Nursing Home and Woodland Nursing Home)
01.2016 - 12.2016
- I was required to help patients and residence with everyday lives such as eating, bathing, cleaning, laundry, getting in and out of beds or chairs, changing clothes and helping nurses with the residents' medical needs such as checking vitals multiple times a day
- This was also a job that required long hours which sometimes meant working 14–16-hour shifts and being able to stand for long hours, lift and bend to help get patients in and out of bathtubs, chairs, etc.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
High School Diploma -
Cullman High School
05.2014
Skills
- Advanced Computer Skills
- Customer Service/Support
- Critical Care Experience
- Home Care/Home Health
- Caregiving
- Hospice Care
- Patient Care
- Meal Preparation for Patients
- Hospital Experience
- ADL
- Dementia Care/Alzheimer's Care
- Medical Records/Charting
- Guest Services
- Medical Terminology
- Psychology
- OSHA/HIPPA
- Time Management
- Desk Services/Phone Etiquette
- Serve Safe
- Managerial Experience
- Managing a lot of employees and their schedules
- Scheduling Experience
- Computer and Tech Savvy
- Very fast learner
- Team Player
- Loyal to employers who value me as an employee
- Respectful and compassionate
- I am successful in fields most related to the medical industry I would like to expand my career into something more permanent with which I am happy I am looking for a job that I love and in which I can grow I would be willing to work from home, if needed, or in the office I am willing to relocate as long as it is reasonable I have an associate degree in forensic psychology and am working toward a doctorate I am flexible with my hours; I am willing to work overtime when needed I am eager to learn everything I can, and I am the best employee you could ever hire
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Document Management
- Proofreading
- Strong Organization
- Reception duties
- Spreadsheet Management
- Lobby Housekeeping
- Accuracy and Precision
- File Management
- Typing Speed
- Data Validation
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- CPR Certified
- CNA Certified
- First Aid Certified
- Serve Safe Certified
Cell
256.347.6030
Awards
- Employee of the Month (Arby’s)
- Employee of the Month (Bradford Health Services)
- Employee of the Month (Wendys)
References
- Lindy Cooper-Free, (423)503-9438, Manager for Scout’s Barbershop
- Haleigh Moore, (256)590-4043, House Manager for the CDDCC
- Leigh Ann Bradford, (423)394-2140, ADA Team Leader for UNUM
Timeline
Unit Clerk
Bradford Health Services
06.2022 - 01.2023
Supervising Agent in Training
Liberty National
06.2021 - 09.2021
Assistant Manager
Jack's Restaurant
03.2021 - 07.2024
CNA – Certified Nursing Assistant
Hanceville Nursing Home
08.2019 - 12.2020
Shift Manager
Arby's Restaurant
12.2016 - 08.2019
CNA – Certified Nursing Assistant
USA Healthcare (Cullman Nursing Home and Woodland Nursing Home)
01.2016 - 12.2016
High School Diploma -
Cullman High School
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