Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Lemieux

Norwood

Summary

Dedicated professional with a proven background in customer service at Cincinnati Children's Hospital. Strong ability to enhance customer satisfaction and build relationships through clear communication and detail-oriented service. Skilled in cash management and collaborative teamwork, ensuring a tidy and efficient workspace that drives sales and operational success.

Overview

7
7
years of professional experience

Work History

Barista

Cincinnati Children's Hospital Burnet Campus
11.2022 - Current
  • Prepared high-quality beverages following standardized recipes and procedures.
  • Maintained cleanliness and organization of workstations to ensure food safety compliance.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Operated espresso machines and other equipment, ensuring proper functioning and maintenance.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Promoted additional items with beverages, increasing store sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.

Sports & General Merchandise

Target
09.2022 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Service Manager

Maplewood
08.2021 - 10.2023
  • Collaborated with team members to streamline processes for efficiency.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Service Manager

Chipotle
06.2018 - 10.2021
  • Assisted in managing daily service operations to enhance customer satisfaction.
  • Learned and applied company policies and procedures to ensure compliance.
  • Supported team members in troubleshooting service-related issues effectively.
  • Monitored inventory levels and assisted in ordering supplies as needed.
  • Contributed to maintaining a clean and organized service environment.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

Homeschooled
Loveland, OH

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Safe food handling
  • Organizational skills
  • Relationship building

Timeline

Barista

Cincinnati Children's Hospital Burnet Campus
11.2022 - Current

Sports & General Merchandise

Target
09.2022 - 03.2024

Service Manager

Maplewood
08.2021 - 10.2023

Service Manager

Chipotle
06.2018 - 10.2021

Homeschooled

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