Sarah Lenhard

· Promptly identify, document, and resolve problems with system functionality

· Consult with key client stakeholders and cross-functional team members to interpret build requirements for implementation projects

· Assist team members, physicians, clinical and practice staff in the utilization of functionality within the EMR application

· Research and analyze new functionality and releases within the EMR to enhance productivity and operational processes including implementations of new modules and scheduled system upgrades

· Coordinate and adhere to strict implementation project schedules while serving as the team lead on numerous wide-scale projects

· Inpatient Team Lead on the transition of Mercy Hospital Project as well as system-wide implementation of Epic’s Behavioral Health Module

· Assist in training new analysts in system policies, build procedures, and Epic build functionality

• Created unique materials to support training programs for Epic ASAP and MyChart Applications.
• Provided subject matter expertise on all company offerings.
• Developed new and improved training programs to fit underserved areas.
• Delivered robust training courses via classroom and e-learning programs.
• Successfully completed training environment build during system upgrades.
• Provided coaching and mentoring to employees, taught credentialed trainers class materials.

· Successfully credentialed and trained hospital staff in Epic Inpatient and Prelude applications.

· Assisted with go-lives of new Epic applications including testing of new and modified applications

· Served as primary training and support analyst for EMR systems enterprise-wide as well as managed classroom instruction and facilitation

·Organized incoming class requests, created and maintained monthly schedules for the IS training department

· Utilized Epic EMR to schedule patient appointments, complete registrations, and respond to inquiries

· Responsible for training new employees on computer software, protocols, and daily processes

Served as a mentor for new team members and acted as a point of contact for problem resolution