Sarah Leon
Mesa,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eager to learn new skills and help the team achieve company goals.
Overview
7
7
years of professional experience
Work History
Bartender/waitress
McDowell Mountain Golf Course
09.2021 - 06.2023
- Greet guests
- Promptly prepare and serve drinks to 20+ customers while attending to 20+ guests dining in the restaurant
- Memorize 70+ menu items and drink recipes
- Made cocktails quickly while using POS system to track beverages poured or to complete cash/card transactions for events over 150 people
- Maintain a stocked bar, ordering products routinely
- Answer 50+ phone calls a day, efficiently processing orders and organizing reservations with weekly events
- Trained new waitstaff on proper food handling, customer service and safety procedures
Waitress
Fat Willy’s Sports Bar
05.2020 - 11.2020
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
Outback Steakhouse
07.2019 - 03.2020
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Trained staff members on use of POS system and daily operations of the restaurant.
Host/Waitress
Joe’s Real BBQ
08.2016 - 08.2018
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted a high volume of customers at a fast pace while maintaining excellent service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
No Degree - Public Health
Northern Arizona University
Flagstaff 2021
High School Diploma -
Chandler Preparatory Academy
Chandler, AZ2018
Skills
- Warm and Friendly
- Fast and enthusiastic learner
- Customer Service and Rapport
- Typing Proficiency
- Managing Multiple Tasks
- Problem-Solving Ability
Timeline
Bartender/waitress
McDowell Mountain Golf Course
09.2021 - 06.2023
Waitress
Fat Willy’s Sports Bar
05.2020 - 11.2020
Waitress
Outback Steakhouse
07.2019 - 03.2020
Host/Waitress
Joe’s Real BBQ
08.2016 - 08.2018
No Degree - Public Health
Northern Arizona University
High School Diploma -
Chandler Preparatory Academy
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