Overview
Work History
Education
Skills
Timeline
Generic

Sarah Leonard

Queensbury,NY

Overview

9
9
years of professional experience

Work History

Preventive Caseworker

Warren County Social Services
Lake George, NY
03.2023 - Current
  • Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
  • Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
  • Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
  • Developed individualized service plans based on client's strengths and identified needs.
  • Developed case plans and goals for at-risk families, including referrals to community resources.
  • Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
  • Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.

Ice Cream Server

Martha's Dandee Creme
Queensbury, NY
03.2016 - Current
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Served ice cream in a very fast pace, while still giving the best customer service to all customers.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Handled cash and credit card transactions quickly and accurately.
  • Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.

Youth Care Worker

WAIT House
Glens Falls, NY
10.2021 - 03.2024
  • Oversaw daily routines of youth in placement and delivered services related to basic human needs.
  • Oversaw intake services for youth joining shelter program, completed paperwork and determined placements.
  • Maintained cleanliness of youth facilities and rooms.
  • Encouraged completion of daily chores and personal hygiene practices.
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.

Behavioral Health Technician

Glens Falls Hospital
Glens Falls, NY
12.2022 - 05.2023
  • Provide hands-on care to behavioral health inpatients, including assistance and teaching with personal hygiene and activities of daily living.
  • Monitor patients for signs/symptoms of decompensation or crisis situations and respond to those situations under the direction of the Registered Nurse.
  • Routinely perform nursing assistant core competencies including blood glucose, vital signs, specimen collections, 12 lead EKG, point of care testing and phlebotomy.
  • Monitor the environment to assure a safe, orderly and therapeutic milieu.

Hostess

99 Restaurants
Queensbury, NY
11.2018 - 05.2021
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Answered telephone to provide dining information and take party reservations.

Sales Associate

Wilson's Leather
Queensbury, NY
10.2017 - 03.2018
  • Sold various products by explaining unique features and educating customers on proper application.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Pizza Maker

Pizza Hut
Queensbury, NY
11.2015 - 03.2017
  • Created multiple pizzas per shift by topping pizzas with ingredients per customer orders.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
  • Kept stations stocked and ready for use to maximize productivity.

Team Member

The Great Escape
Queensbury, NY
05.2015 - 10.2015
  • Worked in the games department, and promoted prizes in games to catch the guests attention.
  • Handled cash and maintained a proper balance in my apron.
  • Used effective customer service skills to keep the customers happy.

Education

Bachelor of Arts - Psychology

SUNY Plattsburgh
Queensbury, NY
05.2022

Associate of Arts - Liberal Arts And General Studies

SUNY Adirondack
Queensbury, NY
12.2019

High School Diploma -

Queensbury High School
Queensbury, NY
06.2017

Skills

  • Customer service
  • Working collaboratively
  • Reliable and trustworthy
  • Team building
  • Organization
  • Friendly, positive attitude
  • People skills
  • Relationship building
  • Cash register
  • Cleaning and sanitation
  • Youth supervision
  • Plan of action development
  • Mental health support
  • Youth interviewing
  • Security monitoring
  • Active listening
  • Admissions intake
  • Emergency Response
  • Service assistance and support
  • Motivational Interviewing
  • Client Engagement
  • Assessment skills
  • Teamwork and Collaboration
  • Family maintenance
  • Patient support
  • Problem-solving abilities

Timeline

Preventive Caseworker

Warren County Social Services
03.2023 - Current

Behavioral Health Technician

Glens Falls Hospital
12.2022 - 05.2023

Youth Care Worker

WAIT House
10.2021 - 03.2024

Hostess

99 Restaurants
11.2018 - 05.2021

Sales Associate

Wilson's Leather
10.2017 - 03.2018

Ice Cream Server

Martha's Dandee Creme
03.2016 - Current

Pizza Maker

Pizza Hut
11.2015 - 03.2017

Team Member

The Great Escape
05.2015 - 10.2015

Bachelor of Arts - Psychology

SUNY Plattsburgh

Associate of Arts - Liberal Arts And General Studies

SUNY Adirondack

High School Diploma -

Queensbury High School

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Sarah Leonard