Sarah Lewis
Seattle,WA
Summary
Detail-oriented front office professional specializing in patient and customer management and appointment scheduling. Proven track record of enhancing operational efficiency and ensuring compliance with regulations. Recognized for strong problem-solving skills and ability to foster positive patient and customer experiences. Demonstrates adaptability and exceptional interpersonal skills, excelling in both independent and collaborative environments.
Overview
3
3
years of professional experience
Work History
Dental Front Office Receptionist
Peninsula Community Health Services Pchs
Bremerton, Washington
11.2022 - 02.2025
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Answered phone calls and addressed patient inquiries promptly.
- Maintained organized patient records in compliance with privacy regulations.
- Provided excellent customer service to enhance patient experience.
- Communicated effectively with patients regarding treatment plans and procedures.
- Greeted and welcomed patients in a friendly and professional manner.
- Verified patient information to ensure accuracy of records.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Collected payments from patients for services rendered.
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
- Maintained inventory of office supplies and ordered new materials when needed.
- Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
- Reviewed financial policies with patients prior to treatment plans being initiated.
- Assisted in maintaining an organized front desk area at all times.
- Facilitated communication between patients and dental providers through relaying messages accurately.
- Created charts for new patients prior to their appointment date.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Performed data entry duties accurately and efficiently.
- Entered data accurately into company database systems daily.
- Maintained organized filing systems for easy access to records.
- Assisted team members with data management tasks when needed.
Customer Service Representative
Lowes Home Improvment
West Carrollton, OH
01.2022 - 06.2022
- Resolved customer complaints through effective communication and problem-solving strategies.
- Assisted customers with product inquiries, order placements, and technical support.
- Processed returns and exchanges in accordance with company guidelines.
- Utilized point-of-sale systems to ensure accurate and efficient transaction completion.
- Educated customers on product features and benefits during interactions.
- Maintained up-to-date knowledge of current promotions and store policies.
- Promoted high customer satisfaction by delivering knowledgeable and friendly service.
- Provided exceptional customer service to enhance overall client experience.
Education
High School Diploma -
Clinton Massie High School
Clarksville, OH05-2008
Certificate - Equine Science And Management
Laurel Oaks Career Development Campus
Wilmington, OH05-2008
Skills
- Customer relationship management
- Front desk operations
- Compliance adherence
- Data entry accuracy
- Problem solving
- Effective communication
- Administrative support
- Phone and email etiquette
- Punctuality and reliability
- Organizational skills
- HIPAA compliance
- Computer proficiency
Timeline
Dental Front Office Receptionist
Peninsula Community Health Services Pchs
11.2022 - 02.2025
Customer Service Representative
Lowes Home Improvment
01.2022 - 06.2022
High School Diploma -
Clinton Massie High School
Certificate - Equine Science And Management
Laurel Oaks Career Development Campus
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