Sarah Lewis
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.
Organized Sales offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
15
15
years of professional experience
Work History
Photographer
Lifetouch Photography
08.2025 - Current
- Captured high-quality images for various events, including portraits and school photography sessions.
- Collaborated with clients to understand their vision and deliver customized photographic solutions.
- Utilized advanced camera equipment and editing software to enhance image quality and meet client expectations.
- Developed creative concepts for photo shoots, ensuring alignment with brand standards and client goals.
- Oversaw scheduling of photo sessions, ensuring optimal resource allocation and client satisfaction.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Offered image proofs to help clients choose best photos from shoot.
Patient Tray Service/dafc Worker
Sodexo USA
02.2024 - 07.2025
- Operated machinery to ensure efficient production processes.
- Maintained quality standards by conducting regular equipment inspections.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on safety protocols and operational procedures.
- Assisted kitchen staff by efficiently organizing and prioritizing order deliveries during peak hours.
- Maintained cleanliness and organization of service areas, enhancing overall restaurant efficiency.
- Assisted chefs in food preparation, ensuring adherence to safety standards.
- Operated commercial dishwashers and cleaning equipment effectively.
- Supported inventory management by restocking supplies as needed.
- Trained new kitchen staff on proper procedures and safety protocols.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in meal preparation, following recipes and portion control guidelines for efficient service.
Wellness Advisor
Massage Envy
02.2022 - 09.2024
- Educated clients on wellness benefits of services and products, enhancing client satisfaction.
- Developed tailored wellness plans based on individual client needs, improving retention rates.
- Collaborated with team members to streamline service delivery processes, increasing operational efficiency.
- Conducted regular assessments of client wellness progress, ensuring consistent support and guidance.
- Analyzed client feedback to refine service offerings, enhancing overall customer experience at the center.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing office calendar for maximum efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of visitor logs and correspondence for administrative purposes.
- Trained new front desk personnel on software systems and operational protocols.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and performed daily reconciliations.
Manufacturing Production Associate
Martinrea Heavy Stamping
08.2012 - Current
- Lifted heavy loads regularly to efficiently move raw materials, assemblies and completed products.
- Read measuring tapes to 32nd to avoid errors and minimize rework or materials loss.
- Practiced safe and hazard-free work environments in line with company standards.
- Met daily production goals by working efficiently and collaboratively to handle 70 builds per hour.
- Supported production quality standards by regularly testing and verifying production processes.
- Analyzed customer data to identify trends for product quality issues.
- Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
- Provided production, progress, or changeover reports to shift supervisors and set up and verified the functionality of safety equipment.
- Troubleshooted problems with equipment, devices or products.
- Planned and laid out work to meet production and schedule requirements.
- Collected hazardous or non-hazardous waste using correctly labeled barrels or other containers and transferred to collection areas.
- Worked from layout and work order, created programs and set up machines to produce required parts.
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
- Built packaging for finished products and calibrated or adjusted equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges.
Customer Service Associate
Kroger
10.2010 - 09.2012
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Served needs of customers per shift, including collecting payments, tracking rewards and handling customer service issues.
- Worked with managers to develop service improvement initiatives.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Provided top quality control and eliminated downtime to maximize revenue.
- Replenished shelves to maintain adequate merchandise levels.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Provided detailed monthly departmental reports and updates to senior management.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered customer questions and addressed concerns.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
- Took special orders in person and over telephone, generating in additional revenue every month.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Answered daily phone calls to resolve customer issues efficiently.
- Mentored junior team members and managed employee relationships.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Achieved high quality marks on quality assurance evaluations through.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
Education
High School Diploma -
Shelby Country High School
Shelbyville Kentucky Skills
- Materials knowledge
- Production methods
- Final product testing
- Materials loading
- Production processes observation
- Tool efficiency development
- Production log maintenance
- Problem resolution
- Relationship development
- Organization
- Communications
- Planning and coordination
- Inventory management
- Team management
- Problem-solving
- Photography equipment maintenance
- Client relations
- Customer service
- Customer assistance
- Work ethic and integrity
- Cash handling
- Reliability and punctuality
- Issue resolution
- POS system operations
Timeline
Photographer
Lifetouch Photography
08.2025 - Current
Patient Tray Service/dafc Worker
Sodexo USA
02.2024 - 07.2025
Wellness Advisor
Massage Envy
02.2022 - 09.2024
Manufacturing Production Associate
Martinrea Heavy Stamping
08.2012 - Current
Customer Service Associate
Kroger
10.2010 - 09.2012
High School Diploma -
Shelby Country High School