Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Hi, I’m

Sarah Licursi

Dundee,FL
Sarah Licursi

Summary

Dependable customer-oriented management professional with over 15 years of experience in customer service and sales. Recognized for consistency in productivity and attendance while exhibiting a positive attitude considering challenging situations. Demonstrates exemplary work ethic and willingness to learn new processes and techniques to enhance business and team efforts.

Overview

16
years of professional experience
1
Certification

Work History

Self-employed

MOBILE NOTARY & CERTIFIED LOAN SIGNING AGENT
07.2020 - Current

Job overview

  • Notarize documents, administer Oaths and Affirmations on as-needed basis.
  • Work with signing services and Title/Escrow companies to facilitate mortgage loan signings.
  • Print, prepare, and review loan documents for accuracy.
  • Pick-up, transport, and deliver documents.
  • Follow up with clients to ensure accuracy of signatures and correct any forms if necessary.
  • Managed day-to-day business operations.
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
  • Increased availability for last-minute appointments through flexible scheduling options tailored to meet individual client needs.
  • Performed thorough review of document contents before notarization, ensuring accuracy and completeness.

AMF BRUNS OF AMERICA

REMOTE CUSTOMER SATISFACTION LEAD
11.2020 - 06.2022

Job overview

  • Worked remotely to create, grow, and foster positive professional relationships within diverse industry, and at AMF-Bruns
  • Managed department call volume of 20+ calls per day as well as answering over 100+ emails per day, ensuring customer requests, complaints, inquiries, and orders were all handled in timely manner.
  • Conferred with management, engineering team, accounting team, sales team, and other staff to coordinate customer service activities such as processing orders, returns, updating pricing, scheduling freight or LTL pickups, technical drawings, quotes, and trade show coordination.
  • Maintained product and service knowledge to better assist customers and staff with questions
  • Managed projects (customer resolutions, pricing proposals, etc.)
  • Traveled monthly to home office in Hudson, Ohio as needed.
  • Enhanced company reputation for excellent service through diligent monitoring of customer interactions and swift resolution of issues.
  • Facilitated collaboration among team members to optimize problem-solving capabilities when addressing complex customer issues or complaints.
  • Collaborated with cross-functional teams to identify areas for improvement and implement solutions that directly benefited customers.
  • Created supportive work atmosphere where staff members were encouraged to share ideas on how to enhance customer experiences, leading to more effective and motivated team members.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Provided Cross-functional training for different departments and new hires.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Educated customers about wheelchair restraints processed purchases.

CITRIX SYSTEMS, INC.

U.S PUBLIC SECTOR SALES DEVELOPMENT REPRESENTATIVE
04.2019 - 10.2020

Job overview

  • Day-to-day execution of sales activities to exceed the business performance targets
  • Consistently exceeded daily, quarterly, and annual targets in pipeline generation
  • Won new business by articulating full value of company's capabilities to prospects.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
  • Used modern digital selling and marketing techniques and tools to engage, communicate, and develop a relationship with key business decision makers
  • Created $13M in product pipeline (target $1.5M) in Q4 and led the inside sales organization with 3,000 phone calls in a single quarter.
  • Attended monthly sales meetings and sales trainings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set up appointments with interested customers according to schedule availability with field sales.

AVANTE GARDE ACADEMY BROWARD

PERMANENT SUBSTITUTE TEACHER
11.2016 - 04.2019

Job overview

  • Daily supervision of 25+ students in and out of classroom activities throughout the day, while teaching multiple subjects such as reading and language arts, social studies, mathematics, science, art, technology, and physical education in both inclusive and self-contained classroom settings
  • Managed classroom behavior effectively, maintaining a focused and productive learning atmosphere.
  • Increased student participation by fostering a positive and supportive classroom environment.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.
  • Provided instruction for students in core subject areas.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student behavior and administered discipline as needed.

A&W HEALTHCARE MANAGEMENT

PATIENT SATISFACTION MANAGER
11.2017 - 10.2018

Job overview

  • Acknowledged customer/patient issues and resolved them quickly and efficiently
  • Daily collaboration and communication with entire dental team
  • Solicited patients from Chicago and New York dental offices to write reviews on Yelp, Google, and Facebook regarding their visit, which contributed to the company's sales initiative by raising 3-star ratings up to 5-stars on all review platforms
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Identified and communicated patient needs to management and dental teams.

A&W HEALTHCARE MANAGEMENT

NEW PATIENT ACQUISTION REPRESENTATIVE
03.2017 - 11.2017

Job overview

  • High-volume telesales role to prospective new patients in the Manhattan and Chicago area.
  • Enhanced overall telesales performance by regularly evaluating and refining call scripts, techniques, and strategies.
  • Required skills in overcoming objections, asking open-ended questions, active listening, and building rapport with potential patients.
  • Employed knowledge of Dental Hygiene and HIPAA regulations to make appropriate recommendations for patients.
  • Recognized as top appointment setter, making over 300 calls per day on an automatic dialer and booking 30-40 new patient appointments per week on a one-call close.
  • Consistently maintained a patient show rate of 50%-70%, while consistently hitting and exceeding company's appointment show rate goal by 20%.
  • Enhanced company reputation by providing exceptional customer service and support.

SHOREWOOD REAL ESTATE/ KEYES REALTY

REALTOR ASSOCIATE
07.2015 - 08.2017

Job overview

  • Worked with local and international buyers, sellers, investors, and renters.
  • Coordinated with lenders, home inspectors, escrow companies, and more to ensure compliance to all contract terms.
  • Worked under tight deadlines to get properties sold or purchased as early as 6-day closing.
  • Closed on 7 properties in first year of real estate.
  • Enhanced professional network by attending industry events and forging partnerships with mortgage brokers, home inspectors, and other real estate professionals.
  • Assisted clients in finding their dream homes with personalized guidance and expert knowledge of local markets.
  • Facilitated seamless communication between all parties throughout transactions for clear expectations and efficient progress towards closing goals.
  • Expanded clientele base through referrals, social media presence, and targeted marketing efforts.
  • Showcased properties effectively using high-quality photos, virtual tours, engaging descriptions tailored to the target audience.
  • Built long-lasting relationships with clients through excellent customer service and a genuine passion for helping others.
  • Managed multiple property listings simultaneously while maintaining high levels of organization to ensure no details were overlooked or deadlines missed.
  • Streamlined transaction processes to ensure smooth closings, coordinating closely with all parties involved.
  • Advised clients on property staging techniques to enhance curb appeal and attract potential buyers quickly.
  • Addressed client concerns promptly with professionalism to maintain trust throughout the transaction process.
  • Negotiated, facilitated, and managed real estate transactions.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Advertised client properties through websites, social media, and real estate guides.
  • Presented purchase offers to sellers for consideration.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

Q'STRAINT

CUSTOMER SATISFACTION LEAD
06.2008 - 02.2014

Job overview

  • Answered customer phone calls and emails, ensuring customer requests, complaints, inquiries, and orders were all handled in timely manner.
  • Executed and renewed sales contracts.
  • Improved communication between departments by developing comprehensive guidelines for handling common concerns shared across different teams.
  • Enhanced company reputation for excellent service through diligent monitoring of customer interactions and swift resolution of issues.
  • Nurtured strong relationships with customers by consistently providing exceptional service, resulting in increased referrals and positive word-of-mouth promotion for company.
  • Facilitated collaboration among team members to optimize problem-solving capabilities when addressing complex customer issues or complaints.
  • Implemented process improvements that reduced wait times for customers seeking assistance or resolution to their concerns.
  • Gathered insightful feedback from customers through regular surveys, using this information to drive strategic decisions aimed at improving overall satisfaction levels.
  • Collaborated with cross-functional teams to identify areas for improvement and implement solutions that directly benefited customers.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Educated customers about Q'Straint wheelchair restraint options and processed purchases.
  • Trained staff while assuming ownership over team productivity and managed workflows to meet or exceed quality service goals
  • Helped facilitate implementation of company merger with largest competitor Sure-Lok by traveling to Bethlehem, PA to cross train customer service team on Q'Straint products.
  • Worked directly with outside sales team to assist in closing sales
  • Managed over 10 OEM customer accounts, building and maintaining long-term relationships
  • Participated in webinars, seminars, courses, and cross-departmental trainings.

Education

Xcel Solutions Insurance License Course
Online

Florida Life Insurance & Annuities License
05.2024

Loan Signing System
Online

Notary Loan Signing Certification
01.2023

Gold Coast Schools
Online

Continued Education from 14 Hour Real Estate CE (w/ethics & core law)
02.2023

American Association of Notaries
Online

Certificate from State of Florida Notary commission
07.2020

Broward College Central Campus
Davie, FL

Associates of Arts from Exceptional Student Education with reading/ESOL endorsement K-12
12.2015

Gold Coast Schools
North Miami Beach, FL

Certificate from Real estate 63-Hour Sales Associate Pre-License Course
08.2014

Broward College Central Campus
Davie, FL

Technical Certifications from Accounting Technical Specialist, Business Operations, And Business Specialist
01.2012

Skills

  • Acquisition & Account retention
  • Remote Work Proficiency
  • Cold calling & telesales
  • Project management abilities
  • Exceptional attention to detail
  • Relationship Building
  • Marketing communication
  • Problem-solving abilities
  • Client & vendor relations
  • Verbal and written communication
  • Territory Management & customer support
  • Proficient with essential sales/lead generation tools: Microsoft Office Suite, Salesforce, SAGE, & VanillaSoft

Languages

French
Limited Working
Spanish
Limited Working

Certification

  • Certified Notary Loan Signing Agent, est. 2023
  • Certified Florida Notary Public, est. 2020
  • Licensed Florida Real Estate Associate, est. 2017
  • Technical Certifications: Accounting Technical Specialist, Business Operations, and Business Administration, est. 2012 at Broward College

Timeline

REMOTE CUSTOMER SATISFACTION LEAD

AMF BRUNS OF AMERICA
11.2020 - 06.2022

MOBILE NOTARY & CERTIFIED LOAN SIGNING AGENT

Self-employed
07.2020 - Current

U.S PUBLIC SECTOR SALES DEVELOPMENT REPRESENTATIVE

CITRIX SYSTEMS, INC.
04.2019 - 10.2020

PATIENT SATISFACTION MANAGER

A&W HEALTHCARE MANAGEMENT
11.2017 - 10.2018

NEW PATIENT ACQUISTION REPRESENTATIVE

A&W HEALTHCARE MANAGEMENT
03.2017 - 11.2017

PERMANENT SUBSTITUTE TEACHER

AVANTE GARDE ACADEMY BROWARD
11.2016 - 04.2019

REALTOR ASSOCIATE

SHOREWOOD REAL ESTATE/ KEYES REALTY
07.2015 - 08.2017

CUSTOMER SATISFACTION LEAD

Q'STRAINT
06.2008 - 02.2014

Xcel Solutions Insurance License Course

Florida Life Insurance & Annuities License

Loan Signing System

Notary Loan Signing Certification

Gold Coast Schools

Continued Education from 14 Hour Real Estate CE (w/ethics & core law)

American Association of Notaries

Certificate from State of Florida Notary commission

Broward College Central Campus

Associates of Arts from Exceptional Student Education with reading/ESOL endorsement K-12

Gold Coast Schools

Certificate from Real estate 63-Hour Sales Associate Pre-License Course

Broward College Central Campus

Technical Certifications from Accounting Technical Specialist, Business Operations, And Business Specialist

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Sarah Licursi