SARAH LIEBMAN
Jacksonville,FL
Summary
Cybersecurity professional with proven track record of safeguarding critical information systems and reducing potential threats. Known for collaborative problem-solving and delivering results in dynamic settings. Reliable and adaptable, with specialized skills in threat detection, vulnerability assessment, and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Acting Security Operations Center (SOC) Team Lead
US Office of Personnel Management
10.2024 - 05.2025
- Functioned as the main point of contact interfacing between federal leadership and the SOC team.
- Collaborated on cross-functional operations, reducing TTR and TTI for SOC tickets from multiple days to under one day, and decreasing average open tickets from 89 to 20.
- Managed the creation, maintenance, and streamlining of the SOC Standard Operating Procedures (SOPs) and runbook library.
- Coordinated reporting on SOC productivity and security metrics to contract and federal leadership.
- Identified outdated processes, developed phase-out plans, and coordinated the implementation of updated procedures.
- Created and maintained the monthly team schedule.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Cyber Security Analyst
US Office of Personnel Management
09.2017 - 10.2024
- Assisted in the development and implementation of a built-in form in Remedy for processing Personally Identifiable Information (PII) loss reports, ensuring compliance and reporting needs were met.
- Liaised with the Cofense vendor, providing feedback on the Triage platform's effectiveness for the SOC team.
- Met regularly with high-level executives to resolve concerns and provide SOC-generated information, including dashboard-style slide presentations with security metrics.
- Trained new analysts on daily SOC processes, procedures, and expectations.
- Served as department liaison for custom development on the Remedy ticketing platform and trained users on new forms, procedures, and workflows.
- Created tickets from security tool alerts and the SOC team mailbox for user-reported security requests.
- Assisted in creating and maintaining the SOC SOP and runbook library.
- Generated and distributed reports on SOC productivity and security metrics to contract and federal leadership.
- Processed and investigated suspicious email messages reported as potential phishing attempts.
- Analyzed security logs and alerts to detect and respond to incidents proactively.
Help Desk Technical Trainer
US Office of Personnel Management
06.2014 - 09.2017
- Trained Tier 1 and Tier 2 technicians on Help Desk requirements, including Cisco ACD, TouchPoint, Remedy, and SOPs.
- Developed, implemented, and maintained training curricula, modular courses, and materials.
- Created and revised SOPs and Knowledge Base articles.
- Performed weekly audits of Remedy tickets for accuracy, training, and timely resolution.
Help Desk Analyst (Tier 1)
US Office of Personnel Management
01.2012 - 06.2014
- Responded to IT incidents and requests from the OPM user community via phone, email, and walk-ins.
- Provided troubleshooting for Microsoft OS, Active Directory (AD), Microsoft Office Suite, Citrix, and COTS/GOTS products.
- Performed password resets for AD, 2 Factor, VPN, and proprietary application accounts.
- Utilized Remedy for incident/request logging, including detailed issues, diagnosis steps, and solutions.
Education
Bachelor of Science - Information Systems and Cybersecurity
ITT Technical Institute
Chantilly, VA01.2013
Skills
- Operating Systems & Software: Microsoft Operating Systems, Microsoft Office Suite, Office 365, MS Active Directory, BMC Remedy, Touchpoint, Cisco ACD
- Security Tools: Cofense Triage, RSA, Carbon Black, Cylance, Palo Alto, Forescout, ForcePoint, Websense, Microsoft Azure, Azure Sentinel, Microsoft Defender
- Attention to detail
- Coaching and mentoring
- Schedule management
- Multitasking Abilities
- Verbal and written communication
- SOP adherence
- Documentation and reporting
- Analytical thinking
CLEARANCE
Active Top Secret, July 2024
Certification
- CompTIA Security+, April 2024
- SC-900 Microsoft Security, Compliance, and Identity Fundamentals, December 2023
- AZ-900 Azure Fundamentals, January 2023
- ITIL v3 Intermediate: Service Operations, December 2016
- ITIL Foundations v3, December 2016
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementPersonal development programsHealthcare benefitsFlexible work hoursWork-life balanceCompany CultureWork from home optionPaid time offTimeline
Acting Security Operations Center (SOC) Team Lead
US Office of Personnel Management
10.2024 - 05.2025
Cyber Security Analyst
US Office of Personnel Management
09.2017 - 10.2024
Help Desk Technical Trainer
US Office of Personnel Management
06.2014 - 09.2017
Help Desk Analyst (Tier 1)
US Office of Personnel Management
01.2012 - 06.2014
Bachelor of Science - Information Systems and Cybersecurity
ITT Technical Institute
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